NO DELETE BUTTON

[Erin at Sarabande]

I open a new project. I add a shape (or whatever) to the project. I change my mind, need a different thing there. *There's no way to delete the shape.* I google/search/adobe help to find how to delete a shape on a project. I find nothing relevant.

[David__B · Accepted solution]

Hi @Erin at Sarabande 

If you select the shape and hit the delete/backspace key it should delete it.

Best,
Dave

[Megan32474575bkqz]

I am having this issue now BUT the "fix" above doesn't work. The delete key does literally nothing. This changed in the last 6 hours, as it was working earlier. I am using the browser version of Adobe Express in Chrome on a Mac.

The delete key works in all other applications, so its not my keyboard. I see this issue has started popping up in other contexts (unable to backspace in text). Will this be fixed soon?

[Megan32474575bkqz]

Same issue. 

This issue popped up in the last 6 hours. There have been no changes to my OS in that time, so this is an Adobe Express issue.

I am using the browser version in Chrome, running on a Mac.

This issue is limited to Adobe Express ONLY.

I use this tool daily in my job and it currently is unsuable due to not being able to delete any elements from my designs.

When can I expect this to be fixed?

[Tarun Saini]

Hi @Megan32474575bkqz,

We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun