Participant

Question

Not able to move files from Assets to Logo when creating Brand from Library

Forum|Forum|1 year ago
December 10, 2024
2 replies
1147 views

Not sure if this is a bug or a program limitation as this is my first time trying to create a Brand from a Library in Express but it's very confusing and nothing I look up is helping.

When creating a Brand from Library, all my files other than colors are organized under Assets. Everything I've searched says I should be able to move them to Logo via the drop down menu on each file but that option is not showing. I've tried uploading the same files to the folder direct from my computer but when I view the CC Library tab in a program like Illustrator, the file is shown as both Not Grouped and as not compatible or and as not compatible with Illustrator (showing as greyed out). Is there a way to fix this and or maintain the organization in my CC Libraries while they are linked to a Brand with it's own organization?

At this point the only thing I can think of is having to create a Brand from scratch and having to maintain the two in parallel in the future, which is a huge time suck that I was hoping this feature would be able to prevent.

Desktop Web

S

SiMax11

Participant

I feel as though this issue has not been fully addressed. In my experience I am struggling with creating groups within the logos section of Brands. For example, I can upload a number of logos to my Adobe Express brand. However, as soon as I try to create sub-groups within the logos, the uploaded files are automatically removed from the logo category and then designated as "assets". Why? Also, what is the difference between what Adobe Express considers "logos" vs. "assets"?

Tarun Saini

Community Manager

Hi

@SiMax11

,

Welcome to the community! We're sorry to hear about this. Can you describe the exact steps you’re taking when trying to create sub-groups within the Logos section? Are the logos you’re uploading in a specific format (e.g., PNG, SVG)? When the logos are moved to "Assets," are they still accessible and functional for your design needs, or are they becoming difficult to manage?

Regards,

Tarun

S

SiMax11

Participant

Here is a step by step example:

1. Navigate to Adobe Express (on the browser)

2. Click on "brands" in the left menu bar

3. Click on "create brand"

4. Click on "add" and select "logos"

5. Upload individual SVG files (or Illustrator files), either file type doesnt make a difference

6. Open any Adobe app (desktop platform) and open the CC library window

7. Within the app CC LIbrary window, click on either add folder or right click and add folder

8. Within the app CC LIbrary window, drag and drop the logo files into this newly created folder

At this point, when you return to the Adobe Express brand tab on the browser, all the logo files are no longer in the logo category, but there is a new sub group within the logo category with the title of the new folder I created and moved the files to, however this group within the logos category says "There's nothing in this group". There is also is a group called "Not grouped" that has nothing in it.

The main point here is that there does not seem to be any way to organize multiple logos (or groups) of logos within the Brands Logo feature.

S

sonali_3743

Community Manager

Hi @EmeraldHASC

It seems you're encountering challenges when creating a Brand from a Library in Adobe Express. Could you confirm if you're using the latest version of the app? Are the files you're trying to organize supported by both Adobe Express and Illustrator? Additionally, could you provide more details about the specific drop-down menu options you're missing?

This will help us understand whether it's a compatibility issue or something else. We’re here to assist and find a solution!

Regards,

Sonali

E

EmeraldHASCAuthor

Participant

I am using Express via browser so it is up to date. Illustrator is also up to date. Yes the files are supported by both I am using Illustrator files. And I wouldn't know if there is a drop down menu I am missing, all the Adobe support topics I read about this suggest there should be some option to move the files but they don't provide any images of said menu.

B

brooke_8380

Participant

Was this ever resolved for you? I'm having great difficulty building a library/brand that will work in both adobe express AND indesign/illustrator. Seems there are quite a few limitations with organization in adobe express. My findings seem that the it works better if you build the brand in express, however, I am running into the same issue, if I upload vector files into express, it shows that they are unsupported files in indesign. If I load them into my library in indesign, in the express platform they default into the "asset" folder of the brand with no option to move them.

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