/t5/adobe-express-discussions/notification-quot-another-user-is-currently-editing-this-project-quot/td-p/13844942Jun 06, 2023
Jun 06, 2023
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I keep getting the notification that "another user is currently editing this project", but no one is editing. I can't download my project now. How can I can rid of this error?
It appears that this issue is recurring for multiple people. I would recommend contacting Adobe Support. https://helpx.adobe.com/contact.html is the link.
This usually comes up when the project is shared with a collaborator, and they have it open in their browser's window, regardless of whether they are working on it or not, or you might have this project open in another window.
Try closing all browser windows and clearing their cache/cookies.
I have tried on three different browsers (2 on one computer and 1 on a second computer) and cleared my cookies/cache on all 3 browsers. I still get that error message. Is there something else I can try?
Clearing cookies didn't help for me either. I have duplicated my project and deleted my blocked project. I can work now in my duplicated project. Works fine for me.
I was able to copy the project, but I had already shared the URL for the original project with all of my coworkers, so I wanted to keep the original. I worked with Adobe tech support. I had shared the project with a coworker, and even though the coworker never logged in to work on the project, that was the basis of the problem. We removed all shared access and the error message went away. I am now able to edit the original project like before.
Hi @matthew_8046. It sounds like you've tried all the common solutions. I'd recommend reaching out to our support directly next. They can be reached here: https://adobe.ly/3Yp1fxf.
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