New Participant

Question

PDF download formatting wrong

Forum|Forum|2 years ago
October 24, 2023
8 replies
7181 views

Hi all. Trying to troubleshoot why my Adobe Express document suddenly will not download as a PDF with the correct format. Some of the font appears to be bolding itself, thereby changing the paragraph structure and causing overlap. It does not happen if I download as a png or jpeg. I've attached the correct version as a png and the incorrect version as a pdf. This document has downloaded as a pdf in the past with no issues. I just had to go in and correct some text at the bottom of the page (no where near where the issue is occurring at the top of the page), and now this. I've tried clearing cache. No dice. Any help would be greatly appreciated.

BBB_Conference_Handout_(4).pdf

T

Tiana384903679mdd

New Participant

I'm also experiencing issues with random formatting changes. It seems that if I have any bold or italicized text in a document, it goes rogue and will apply to other parts of the page as well. I'm using Roboto Condensed. I've also had other issues exporting my project; for example, some text would be deliberately underlined, but then the underline wouldn't appear, and some blocks of text wouldn't export, leaving a blank space. There doesn't seem to be a way around this, so I'm hoping it can be resolved. As you can tell in the photos I've included, the first paragraph exports with bold text, which is not what I had.

P

pmfh

Known Participant

Recently there have been problems with exporting pdfs. For example, I created a subject in which I changed the spacing for the date to get the correct optical spacing without using a full space. It exports correctly in the browser and in the PNG. In the PDF there is suddenly a line break, ... then I enlarge the text field and the export makes a strange spacing. The only quick fix I had was to write out the month... not ideal. Font: Roboto Slab. (Should be the problem, when the png is in the correct format)

Second issue: the 4k video export worked without any problems with Mac playback, as soon as it went to the colleague with Windows, the video was displayed brighter or even when she wanted to load it on Meta. Only when the 4k export was loaded from Express into the Media Encoder and a normal export was run was this effect no longer present.

Tarun Saini

Community Manager

Hi

@pmfh

We're sorry to hear about the difficulties. For exporting to PDF in Adobe Express, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? Have you tested if this behaviour also happens with other fonts, or is it isolated to Roboto Slab?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Let us know if that helps.

Regards,

Tarun

C

creative_1218

New Participant

I'm having the same issue with Segoe UI Regular. In Adobe Express its regular, when downloaded as a PDF, it the font becuase BOLD. Please advise

M

Matthew28215349uwth

New Participant

Yeah, this happens to me too.

S

Stephen @ ADBE

Adobe Employee

@Jarred314799862wqd, @Nphillips, based on your descriptions I think you are seeing a different issue than other posts in this thread. For the images that are changing when exporting to PDF, are they coming from Adobe Stock or are they from your own uploads/library? If from Adobe Stock, can you share a screenshot of the image info here (select the image in question, then click the "(i)" icon at the top of the Image panel)?

Do the images have any effects or adjustments applied?

If you are willing you can also share the documents with us and we can investigate more. Send me a private message for the email to share the documents with.

N

Nphillips

New Participant

It's either the rectangle I placed in the background that is changing or this texture I put on there

I do have an effect on the texture.

D

default36800004xh2m7v

New Participant

@Nphillips , thanks for sharing that. I've been able to recreate the problem and will work with the team to make a fix for the issue. The combination of some Adobe Stock assets and the effects being applied is causing the image to be made with a black background instead of a transparent background.

This is very much a workaround and certainly more cumbersome than we want, but I'll offer it anyways in hopes that it unblocks you since I'm not certain when a fix will be released.

1. Create a new page in your project the same size as the original page you are wanting to export.

2. Set the new page's background color to transparent.

3. Copy that image and (with its effects) onto the new page and position it the same way.

4. Download the new page as a PNG

5. On the original page, place this new PNG and remove the original image

6. Download the original page as a PDF

I have tried to download a PDF several times this morning, but I receive this error message. PNG and JPG work, but not PDF

J

Jarred314799862wqd

New Participant

This issue has been persistent for me in at least two of my projects where I download directly to pdf. Color/saturation changes occur that alter the original image.

Workaround (definitely NOT a fix), is to download pngs and create pdf from these files. This takes more time, resources and resulting pdf is not directly editable as it should be if the download to pdf feature worked correctly to begin with.

M

Marissa24397798eqcu

New Participant

I'm having the same issues here months later. Has this been resolved yet? PDF do not format well. HELP!

Tarun Saini

Community Manager

Hi

@Marissa24397798eqcu

,

We're sorry for the delay. Could you please let us know what happens when you download the PDF? Is it happening with all PDFs you download or with specific ones? Have you tried any troubleshooting steps so far? If you can share the screenshot of the issue or the project URL with us, that will help us investigate further.

Regards,

Tarun

M

Marissa24397798eqcu

New Participant

Hello,
The pdf messes up my formatting only when I save as pdf. JPG is fine but
not clear enough. HELP

Marissa Matiyasic

{Mod Note;- Personal information has been removed by the Moderator}

<>
<>
<>

S

Sören307722824r37

New Participant

Similar problem here. PDF download alters the colors for me and there seems to be no way around it. JPEG and PNG works fine and looks great, I need the file as a PDF though. With a deadline coming up, this is extremely frustrating.

Color #00234E simply changes to #0C1622 , which is visibly darker. JPEG and PNG downloads correctly.

S

Stephen @ ADBE

Adobe Employee

@Sören307722824r37, I was able to recreate the issue with the colors being exported incorrectly and will escalate with the engineering team to get it fixed.

V

Victor33544614bjkv

New Participant

Same problem for me. Finished a project and there are formatting errors all over the place when downloading. It just baffels me how adobe express is presented as this convenient and fast way of doing things and couldn't figure out how to export correctly. Many people have this problem and apparently adobe is working on it. I did not find a way around this problem yet.

Tarun Saini

Community Manager

Hi there,

We're sorry to hear about the issue. Could you please let us know the font you're using? And also if you've observed any other fonts having the same issue. Which operating system and browser are you using?

We're here to help, just need some info.

Regards,

Tarun

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded