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Saul22601443frm9
Known Participant
January 6, 2023
Question

Problem for years not getting worked on.

  • January 6, 2023
  • 3 replies
  • 3258 views

I have been having issues for like a year. Every sinch they changed their name from spark post.

I just use the Android app for everything. It's better and way faster.

But not all features are supported in the app. So sometime I have to use the site.

 

It is so damn slow. And they are charging some people for this?

I'm thinking of leaving here and going to Canva. Even though it costs money, and, it's less of a headache.

Or download some free image designer software. But not Adobe

 

It seems that Adobe just gave up on this, and blaming us users for all website problems.

Seems like they do not care anymore.

This topic has been closed for replies.

3 replies

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Saul22601443frm9Author
Known Participant
November 24, 2023

Do these people even listen to feedback, or people complaints, and issues?

Henrik Heigl
Henrik Heigl
Community Expert
January 18, 2023

Hi,

 

I'm using Adobe Express on a daily regular basis without any problems. All Features are fine and fast. Did you try all of the things Lyn-D mentioned? On what Computer (Windows, MAC, etc.) and what Browser did you use it? What are the results of the speedtest? After you have ansered the questions we can work on a solution as also Lyn-D mentioned. Hope that helps.

regards,Henrik
    S
    Saul22601443frm9Author
    Known Participant
    January 18, 2023

    It is them, not me.

    This have been happening for years.

    Henrik Heigl
    Henrik Heigl
    Community Expert
    January 18, 2023

    Hi,

     

    sorry, to say that but it seems you only want to blame but you are not giving answers to questions that can help solving the problem.

    That would be the same as "Na, The food doesn't taste good ... how can I make it better? ... Na, The food doesn't taste good" to respond, you know?! So again, please try all the given steps and answer the questions so that we all can help you.
    Also you wrote "It seems that Adobe just gave up on this, and blaming us users for all website problems. Seems like they do not care anymore." but we all just try to help so.... I also tried it on several Android (Samsung Galaxy, Huawei, Oppo) and iPhone Devices as well as In Browsers (Firefox, Edge, Safari) on Windows, Mac and Linux. All are working fine here.


    Thanks.

    regards,Henrik
      Lyn_D
      Lyn_D
      Inspiring
      January 13, 2023

      Hi @Saul22601443frm9,

       

      Thank you for getting in touch, and we're sorry to hear about the poor Adobe Express experience you're having, and we want to put this right as soon as possible, as we know how frustrating this can be.

       

      I've tested Adobe Express, and it has worked without any problems. 

       

      Please try the following troubleshooting steps:

      Try clearing the browser's cache and cookies.

      You may also try using a different browser or accessing it in incognito or private mode to see if that helps.

      If the above steps don't help, you can also try resetting your browser.

      Another option may be to restart your router and your PC and see if this resolves.

       

      If you've already tried all the troubleshooting steps above, we would require further information:

      Name and Model of the device you are accessing Adobe Express with.

      OS version of the device.

      The browser's most recent version

      We also need a walk-through video of the steps you're taking to better understand what is going on and for us to recreate your issue.

       

      I hope that the troubleshooting step above will resolve your issue. If it does, kindly remember to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the answer faster. 

       

      Many thanks

      ~Lyn 🙂

      S
      Saul22601443frm9Author
      Known Participant
      January 13, 2023

      Typical boiler plate answer. Typical adobe, blame the user?

      Read the issues that others are having. The issues are with you, not us.

      Lyn_D
      Lyn_D
      Inspiring
      January 18, 2023

      Hi @Saul22601443frm9,

       

      Thank you for your reply.

      Kindly remember that I am reaching out to you as a genuine Adobe express user and not only an adobe employee. 

      I understand your frustration, as this has been an issue for you for some time.

      However, to help you resolve this as a matter of urgency, you would have to try and cooperate with us.

       

      To identify the root cause of issues, we require customers to at least try and follow the troubleshooting steps previously mentioned, as these sometimes can resolve issues one has had for a very long time.

       

      Various issues can lead to Adobe Express web running slow for you, e.g., intermittent network connectivity. One would need to conduct a speed test to identify if one's network is running slow.

      The number of devices simultaneously connected to one network could also cause the web-based application to run slow for you.

       

      One working on outdated hardware, e.g., PCs or laptops with an older processor or an old router, could also be an issue on Adobe Express running slow for you, and the list goes on.

       

      As a result, I kindly ask you again to cooperate with us and complete the troubleshooting steps, as previously mentioned, and a speed test by clicking here to help you resolve your issue as soon as possible.

       

      Many Thanks, 

      Lyn 🙂

       

       

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