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Ryan2238954136lh
New Participant
December 24, 2021
Question

Problem with exporting quality

  • December 24, 2021
  • 9 replies
  • 13060 views

Whenever I export an image from Creative Cloud, it’ll export in insanely bad quality. Also when going onto the computer to try there its also terrible quality, I can export the photo but I cant go in and edit it on the computer. It tells me I need this subscription to do so and offers a free trial. I clicked on free trial and it brings me to a new page where im signed out. When I sign back in it takes me away from the page. Now its just a cycle of that. Clicking on free trial, getting logged out on the purchasing page. Logging back in and being taken back to my homepage. What tf?

    9 replies

    M
    michaelsenpatrick
    New Participant
    February 23, 2023

    This is ridiculous. I am also using Adobe Express. I set my image to be 3 x 2.25". However when I export it, it scales it up to 12 x 10 for no discernable reason. I chose that size for a reason. That is the size I intend to print at. How do I export at the actual size I specified?

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    Robert258883458s5n
    New Participant
    August 31, 2022

    Same issue but it's sporadic. For instance I have a multi-page post with various sizes of a social media graphic, which is cool that you can do it in one project, but for some reason the Instagram square size page exports in horrible quality while the others are fine. I've tried exporting it in various ways and the only work around I could find was to screenshot it and crop that and post it.

     

      H
      Henning2437297160av
      New Participant
      May 9, 2022

      For me changing the resolution within the project settings did the job.

        A
        Aviva24062659g38h
        New Participant
        May 10, 2022

        there is no project setting, at least not in the Android version.

        H
        Henning2437297160av
        New Participant
        May 10, 2022

        I'm using an IPhone and there is a "change size" option. 

          B
          BorderlineOutcast
          Participating Frequently
          April 7, 2022

          I've been having the same issue. It isn't a template issue, as I started mine from scratch. 
          The screenshots I've taken are better quality than anything I've exported from Creative Cloud Express. I need this logo with a transparent background, and I can't get a good resolution unless I screenshot, which makes it difficult to GET a transparent background in a separate app. 
          This is extremely frustrating, as I have a very important day tomorrow and I can't print low resolution flyers, business cards, and brochures. 
          Is there a fix for this? Does anyone know a way I can get a good quality image from this app? 

            A
            Antani23913062s4tc
            New Participant
            April 17, 2022

            I know it s frustrating but, you will only contact the support and they will flip the ball thas it. And I will have to write a long texts and pictures and chats to explain to get an answer like try different sizes or some nonsense like I'm not a professional and I haven't tried any before contacting anyone. Everyone is so polite to help and when they hear about the problem that it's ghosted. But the thing is the will probably ask me who ghosted you and that's the part I don't have time to have chitchat with the support and send each other slow emails for weeks.

              Nancy OShea
              Nancy OShea
              Community Expert
              April 17, 2022

              Sorry but we have no idea what you're going on about.  This is a user-to-user community.  

               

              If you care to show your workflow and describe the problem you're having, other users here will attempt to help you.

               

              Nancy O'Shea— Product User & Community Expert
              A
              Antani23913062s4tc
              New Participant
              April 5, 2022

              Same problem tried anything

              D
              Dan5F97
              New Participant
              January 13, 2022

              Same issue. Export quality in CC Express is horrible. Makes the app worthless. 

                Nancy OShea
                Nancy OShea
                Community Expert
                January 14, 2022

                @Dan5F97 and @Tarcan22647190h5d3,

                Web quality images are what they are due to bandwidth and file size limitations on the web.  Quality also varies depending on your display's resolution and pixel density.   

                 

                That said, if you're looking for high quality PRINT graphics, use Photoshop or Illustrator where you control final output settings (height, width and DPI).

                 

                Hope that helps.

                 

                Nancy O'Shea— Product User & Community Expert
                  S
                  Community Manager
                  Saquib.IqbalCommunity Manager
                  Community Manager
                  January 17, 2022

                   

                  As you see guys in detail, the pictures qualities are very different between online and be downloaded version. Also you may understand with size as well. Size is just 263kb. It looks terrible on to my new website. So I can not use my project. Need help please.

                   

                  Many thanks to all

                   

                  Tarcan


                  Hi Tarcan,

                   

                  Thanks for the screenshots. We hear your frustration & want to make this a better experience. We see you have downloaded the project in JPG format. Could you try downloading it as PDF and PNG and check if you see the same result?

                   

                  Thanks,
                  Saquib

                    Nancy OShea
                    Nancy OShea
                    Community Expert
                    December 25, 2021

                    I assume you're asking about Creative Cloud Express not Creative Cloud.

                    I'll move this question to that community for you.

                     

                     

                    Nancy O'Shea— Product User & Community Expert
                      R
                      Ryan2238954136lhAuthor
                      New Participant
                      December 24, 2021

                      Adobe Creative Cloud Express

                      John T Smith
                      John T Smith
                      Community Expert
                      December 24, 2021

                      When you post a question you always need to tell the program you are using
                      There are MANY programs in a full subscription, plus other non-subscription programs
                      Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

                       

                      Also

                      Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
                      -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
                      -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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