New Participant

Question

Problem with exporting quality

Forum|Forum|4 years ago
December 24, 2021
9 replies
13060 views

Whenever I export an image from Creative Cloud, it’ll export in insanely bad quality. Also when going onto the computer to try there its also terrible quality, I can export the photo but I cant go in and edit it on the computer. It tells me I need this subscription to do so and offers a free trial. I clicked on free trial and it brings me to a new page where im signed out. When I sign back in it takes me away from the page. Now its just a cycle of that. Clicking on free trial, getting logged out on the purchasing page. Logging back in and being taken back to my homepage. What tf?

M

michaelsenpatrick

New Participant

This is ridiculous. I am also using Adobe Express. I set my image to be 3 x 2.25". However when I export it, it scales it up to 12 x 10 for no discernable reason. I chose that size for a reason. That is the size I intend to print at. How do I export at the actual size I specified?

R

Robert258883458s5n

New Participant

Same issue but it's sporadic. For instance I have a multi-page post with various sizes of a social media graphic, which is cool that you can do it in one project, but for some reason the Instagram square size page exports in horrible quality while the others are fine. I've tried exporting it in various ways and the only work around I could find was to screenshot it and crop that and post it.

H

Henning2437297160av

New Participant

For me changing the resolution within the project settings did the job.

A

Aviva24062659g38h

New Participant

there is no project setting, at least not in the Android version.

H

Henning2437297160av

New Participant

I'm using an IPhone and there is a "change size" option.

B

BorderlineOutcast

Participating Frequently

I've been having the same issue. It isn't a template issue, as I started mine from scratch.
The screenshots I've taken are better quality than anything I've exported from Creative Cloud Express. I need this logo with a transparent background, and I can't get a good resolution unless I screenshot, which makes it difficult to GET a transparent background in a separate app.
This is extremely frustrating, as I have a very important day tomorrow and I can't print low resolution flyers, business cards, and brochures.
Is there a fix for this? Does anyone know a way I can get a good quality image from this app?

A

Antani23913062s4tc

New Participant

I know it s frustrating but, you will only contact the support and they will flip the ball thas it. And I will have to write a long texts and pictures and chats to explain to get an answer like try different sizes or some nonsense like I'm not a professional and I haven't tried any before contacting anyone. Everyone is so polite to help and when they hear about the problem that it's ghosted. But the thing is the will probably ask me who ghosted you and that's the part I don't have time to have chitchat with the support and send each other slow emails for weeks.

Nancy OShea

Community Expert

Sorry but we have no idea what you're going on about. This is a user-to-user community.

If you care to show your workflow and describe the problem you're having, other users here will attempt to help you.

Nancy O'Shea— Product User, Community Expert & Moderator

A

Antani23913062s4tc

New Participant

Same problem tried anything

D

Dan5F97

New Participant

Same issue. Export quality in CC Express is horrible. Makes the app worthless.

T

Tarcan22647190h5d3

New Participant

Hey, I have the same issue and it needs to be fixed fast. Do you guys have the answer of this? Export quality is very bad.

ProDesignTools

Community Expert

The main reason why this app will never be considered by social media users is the catastrophic export image & video quality (even for premium paid members!) Another reason: no emojis are allowed in text. Such a shame because there's a big potential here.

Try making your design much larger before exporting.

So, resizing the shapes in the editor (you may need to play around to see what sizes export correctly) or resizing the entire canvas size in the editor. For example, double the size of the image using custom size (Resize > Custom). Going larger will help you get the better quality on export.

Nancy OShea

Community Expert

I assume you're asking about Creative Cloud Express not Creative Cloud.

I'll move this question to that community for you.

Nancy O'Shea— Product User, Community Expert & Moderator

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Ryan2238954136lhAuthor

New Participant

Adobe Creative Cloud Express

John T Smith

Community Expert

When you post a question you always need to tell the program you are using
There are MANY programs in a full subscription, plus other non-subscription programs
Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

Also

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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