Problems with opening projects

[Lelas22231670m2ux]

hello,

I have four projects in my account, and i can not open one of them. Can you help me?

[Kevin-Monahan]

Sure, Lelas.

Sorry for the issue. The common troubleshooting step for that is to clear browswer cache and try again in an "Icognito" (Chrome) a "Private" (Safari) window, or similar. Is it working now? Let us know.

Best Wishes,
Kevin

[Lelas22231670m2ux]

i cleaned my browser and it still does not work 

[Lelas22231670m2ux]

what should i do nest?

[Lelas22231670m2ux]

*next

[Kevin-Monahan]

Have you tried logging out of Creative Cloud and then logging back in, Lelas? I would try that next.

Thanks,
Kevin

[Kevin-Monahan]

Hi Lelas,

Are you clear of the issue yet? Let us know.

Thanks,
Kevin