New Participant

Question

Projects are missing

Forum|Forum|2 years ago
August 17, 2023
11 replies
11364 views

All my projects are not showing on my Files and I'm not able to edit any of them! Really frustrating when I use this regularly for work and edit previous projects with updated info.

Performance

C

Cat_W

New Participant

This is EXACTLY why I have previously refused to work in the cloud. All of my files are also missing. I do not get that icon screen saying that I can go back to files from an earlier version. They are simply nowhere to be found. Not a good look for a professional environment.

Amitej S

Community Manager

Hi @Cat_W, thanks for posting here. Are you referring to the version history in Adobe Express? If so, can you try accessing the options that appear when you click on the file option near the Adobe Express icon in the top right corner? Then select the version history and choose the desired saved points to work with. (screenshot attached for reference)

Let us know if you're looking for something else.

B

Beesline320780053tca

New Participant

i have the same issue, i can't access any of my older files and i do not have this pop-up with "access files".

SC-Agency

Inspiring

So far Adobe can't restore a Spark page we created. It's not in any of the locations they send me to.

J

John387642347nhs

New Participant

All my projects are missing. I have read thru this thread and tried all the solutions I found. My projects are still missing.

J

jlessenberry2

New Participant

I think it's a lost cause. I love Adobe products, but they dropped the ball on this one.

D

DandyAndy623

New Participant

Yep, I too lost all the files I created in express months ago. Switching back to Canva, this is ridiculous.

HSchoonover

New Participant

I am unable to access my files from last year. When I click on the access your files from the previous version as instructed the folders are there but they are all empty.

A

Abhi.G @ ADBE

Adobe Employee

@HSchoonover

Were the files ever available in the new version of Express, or is this the first time you are trying to use them on new.express.adobe.com?

Thanks

Abhi G

HSchoonover

New Participant

This is the first time I am trying to use them on the new.

J

jlessenberry2

New Participant

^^Same.....I have a client that has adobe cc and needs to access some files that I built and saved back in November and now the files are gone. I now have to rebuild these..most were animations that I spent hours on. Will Adobe reimbuse me for this time?

A

Abhi.G @ ADBE

Adobe Employee

Hi @jlessenberry2

Do you still have the url to the missing file handy? Your client may have received an email with the link when you shared it with them? If not, could you send me a direct message with your adobe id (email that you sign with).

Also, please check https://assets.adobe.com/deleted in case it was accidentally deleted.

Abhi G

J

jlessenberry2

New Participant

Just sent you a link to one of many missing files. TY!

Lyn_D

Inspiring

Dear All ( @Brandon301992358prj, @default31845082qiea61, @hayleyw99905131, @nickygrealestate, @Alyssa27352774t468, @v15C3),

Thank you for your feedback, and I understand your concerns.

To access your old files, you can go to "Your Stuff", and there is a highlighted option that says, "Looking for files created with the prior version of Adobe Express or mobile app? We got you." Click on "Access files," you can find your old files there and move them to the new desktop version.

I understand that adapting to changes can take some time, but I believe you'll get more comfortable with the new layout over time.

If you have any further questions or concerns, please don't hesitate to ask, as I'm here to help.

Lyn

B

Beatrice32033459301g

New Participant

Hi there I don't have the icon that you mentioned about accessing previous files. How do I access to my previous files? It is nowhere to be seen ....

M

Marshall33692325r9f4

New Participant

Hi @Anvika32543697b7pm, I'm sorry to hear that you're having trouble accessing your projects, too. To better assist you, could you please share a walkthrough video of the issue you're having trouble with? This would help us to get a better idea of what might be happening.

I'm looking forward to hearing from you.

Lyn

So how was this resolved? I can't find a file either and NONE of the fixes or searches yu recommend are working. Was literally working on it last night, go in to make an edit and the whole file is gone. I saved a png but not a PDF so now what? Help!

D

default31845082qiea61

New Participant

I was logged out of Express then logged back in and all of my files are missing. Under the Your Stuff tab I can only see one graphic that I worked on but everything else is missing.

H

hayleyw99905131

Participating Frequently

Since the update, I have noticed that many of my projects are missing and I can't search for them. I've been using Adobe Express, Spark, etc., since 2020 and I need access to older files.

SC-Agency

Inspiring

Why is this marked as the "answer" when @hayleyw99905131 post clearly indicates their files are still missing?

nickygrealestate

New Participant

With the new Beta version, I've lost most of my files. Is there any way to recover them?

A

Alyssa27352774t468

New Participant

I am missing all of my files except those that are "recently" edited. As government, we need to keep record of all of these files or we are out of compliance.

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