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Hi everyone,
I have spent a ton of time creating a lot of designs (files) and am trying to give access to new members to all the designs in one go. It seems I can only either manually share each design one by one (not ideal as there's a lot) or give the members access to a project and theoretically move the file to the project however when I try this I get the error "Folders, PSC, AIC, generic assets and files made in the prior version of Adobe Express cannot be moved to projects". We've only just made these files in the last few weeks and working on the browser version so could this really be an old version of express?
Seems ridiculous to have to manually share each inidividual file vs a whole folder.
Any ideas on how to do this would be much apprecited!
Hi @joy_1062
Sorry to hear about your difficulties with this. Setting up and sharing a project does sounds like the best approach for this?
- Are you attempting to add lots of files to the project all at once?
- Are you able to determine which assets/files are causing the issue? If so, would it be possible to create a duplicate of a file giving the error and share it here?
- Do you still get the error if you attempt to add small groups of files and filter by Express files when adding?
- Would it
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Hi @joy_1062
Sorry to hear about your difficulties with this. Setting up and sharing a project does sounds like the best approach for this?
- Are you attempting to add lots of files to the project all at once?
- Are you able to determine which assets/files are causing the issue? If so, would it be possible to create a duplicate of a file giving the error and share it here?
- Do you still get the error if you attempt to add small groups of files and filter by Express files when adding?
- Would it be possible to capture and share of video of the error?
Thanks,
Dave
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Hi Dave,
This was helpful - it seemed I had to migrate the files to the new version on mobile first and then I was able to move batches of files over to a project and am now able to share that project with the team. So problem solved. many thanks!
Joy
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Hi @joy_1062
Glad to hear you were able to get it working 🙂