"We're sorry, an error has occurred. Please try reloading the page. If you keep seeing this..."

Forum|Forum|2 years ago
June 6, 2023
3 replies
2663 views

"We're sorry, an error has occurred. Please try reloading the page. If you keep seeing this message, contact your enterprise support team. Detailed cause: authenticated flag loading failed"

I was editing a page on Adobe Express and then it suddenly crashed. I have tried reloading, using different browsers and computers but still nothing works. I'm scared that I've just lost my entire work... if there's any way to recover this?

This topic has been closed for replies.

JonWeber

Participant

This happens to me as well when using Express in a Web Browser--it seems to have started at the same time as Adobe started offering the Beta of whatever they are doing right now to Adobe Spark/Express/whatever the offering's name is this week. I don't care about a Beta right now--I just need to get the project completed. This does not happen from the Android App version or the iPad App version of the product, though. Trying to re-enter the Adobe product after this error seems to be futile for hours at a time (only showing the logo for the Express product in the browser) instead of allowing any access whatsoever to the projects (from the Web Browser) on which I'm using said Adobe Express/Spark/Whatever product.

Getting this fixed would be awesome... #js

S

Sidak30846432zsw0

Participant

This has happened to me also, whenever i log out and go back to my project, it makes me sign in when i do, it says that.