Download large video made on Express in mp4 format

[Isabel37388320f4v1]

I am having this same issue. I've tried a different browser, clearing the cache... incognito and turning on hardware acceleration. Still won't download a large video. Gives me an error Download Failed, immediately. 

[Sustainabilit37391241g3pz]

Same Issue, cannot export large video on mp4. Tried multiple browsers and basic troubleshooting. Adobe needs to figure this out asap. 

[Tarun Saini]

Hi 

@Isabel37388320f4v1 @Sustainabilit37391241g3pz

,

We're sorry to hear about this. Did you use the Stock images or your images from the device? Also, is it possible for you to share the project URL with us to investigate the issue?

Regards,

Tarun

[Sustainabilit37391241g3pz]

[Sustainabilit37391241g3pz]

Hello, @Tarun. I used images from my device and here is the URL for you guys to investigate. Please let me know of any solutions as I am working on this video for our end of the year gala and need it done by next week. 

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:a47d4249-0694-46b7-810b-765041f2ea8f?invite=true&...

[Sustainabilit37391241g3pz]

Any update @Lyn_D  @Tarun Saini 

[default376338395cipv2]

Need to work on timings download takes a whole day

[alenat85897256]

Very frustrating - cannot download project in any browser, on iphone or mac....

[Lyn_D]

Isabel37388320f4v1, Thank you for sharing your screenshot.

Please share the URL of the failed download with me via DM.

^Lyn