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Ethereal_strategist5C08
Ethereal_strategist5C08
Participating Frequently
January 25, 2022
Question

Restricted Font Pop-Up Error

  • January 25, 2022
  • 1 reply
  • 880 views

Has anyone else run into an issue with restricted fonts? My team has been using Adobe CC Express (formerly Spark) for over a year now and are now getting this message when they open a template that contains these fonts. When the user selects the check box, the continue button stays grayed out and they are unable to open the file. Error shows in Chrome and Firefox.  Thank you in advance!

 

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1 reply

M
Community Manager
Manmeet2016Community Manager
Community Manager
January 25, 2022

Hi Brandonh,

 

Sorry about that. Hope we can help you. If you are using Creative Cloud Express (Web), please try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. You may try a different browser just to check if this works fine or not. Try reinstalling the app, signing out of the app and then signing back in. You may try reinstalling the app in both ways (Web/Mobile app).  Try checking these things and report back with any observations. Thanks for your patience in resolving this problem. 

 

Thanks,

Manmeet

Ethereal_strategist5C08
Ethereal_strategist5C08Author
Participating Frequently
January 25, 2022

Thank you, Manmeet. I will have the team try this and see what happens. I will report back.

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