Stylize this pdf and convert to Adobe Express are missing

[Murtada Rabah]

I can't find Stylize this pdf and convert to Adobe Express in Adobe acrobat, but Ai assistante is there, how to solve this?
I have Adobe Acrobat Pro part of Creative Cloud membership.

[Tanvi Rastogi]

Hi Murtada

Can you please share your account ID so that we can check at our end?

Also, were these features available earlier and now have stopped appearing? 

Thanks

Tanvi

[Murtada Rabah]

it's murtada@hotmail.com

No in wasn't available earlier

[Murtada Rabah]

??

[hans petterw37650915]

This happens to me too. I don't see Ai Assistant, Generative Summary nor Stylize this PDF. User: hanspetter@folkeakademiet.no.

[hans petterw37650915]

 Acrobat is also greyed out online? Cannot click on anything...

[Murtada Rabah]

Ai Assistant, Generative Summary, wasn't work too, then i found out the antivirus firewall blocking the services, i did enable everything, they work,, but still (stylize this pdf) not showing.

[hans petterw37650915]

Thanks, I will see if this can be a solution for me as well.

[Tanvi Rastogi]

Hi

Thanks for sharing your IDs. Can you please confirm if following features are visible in Acrobat UI?

Thanks

Tanvi

[hans petterw37650915]

Hi, 

I checked earlier this week, and it works now – but not for Norwegian language. Do you know when this will work for "Stylize this pdf"?

[hans petterw37650915]

The limitations occurs when the pdf is opening in Adobe express

[Tanvi Rastogi]

Hi

Please share the error screenshot that you get when opening PDF in Express.

Thanks

Tanvi

[Murtada Rabah]

these options are not visible to me

[Murtada Rabah]

hi @hans petterw37650915 , I solved my problem by removing all Adobe applications including Creative Cloud desktop app, and all Adobe references folders from the system, start all over again, now everything working fine. hope this will help you

[hans petterw37650915]

Thanks, it also works for me now, but I am waiting for the “Stylize this PDF” to work also for the Norwegian language…

Best wishes,
Hans Petter

[Tanvi Rastogi]

hi Hans

Stylize this PDF works for Norwegian language. Can you please share what error you are facing when trying with Norwegian language document?

Thanks

Tanvi

[hans petterw37650915]

I get this message:

«Uhoh... We do not currently support converting content to this language.”

See attachment.

Best wishes,

Hans  Petter

[David__B]

Hi @hans petter folkeakademi 

Sorry to hear about your difficulties. Does this happen with all PDF's in Norwegian? Were the PDF's in question created by Adobe Acrobat? Would it be possible to share an example PDF in which I could recreate the issue from my side?

Thanks,
Dave

[hans petterw37650915]

Hi, thanks for your reply. I have attached the pdf in question. It is made in and exported from inDesign.

[David__B · Accepted solution]

Hi @hans petter folkeakademi 

I shared the issue with one of our developers, and she found that, somehow, the language of the PDF was set to Arabic. She created a fixed version which I will attach. The PDF was created in InDesign, so you can change the InDesign PDF language or use Acrobat to fix the PDF like she did.

Please let me know if all this makes sense and if you have any questions,
Best,
Dave

[Hans P]

Oh, that was the reason! I was not aware that it was set to arabic! Probably a setting dating from some time ago when I made brochyres tranlated into several languages. I will change this and try anew – thanks for the help!