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K
Kwame Legend
New Participant
May 23, 2023
Question

Subscription

  • May 23, 2023
  • 1 reply
  • 1017 views

Hello everyone, I have subscribed to Adobe Express on Android. My subscription got cancelled because I had issue with my Visa card. After I resolved the issue, I have subscribed to it but it's still giving error by not loading me account to premium. My Visa card has been deducted by the amount for the month. What do I do? 

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1 reply

David__B
Adobe Employee
David__B
Adobe Employee
May 23, 2023

Hi @Kwame Legend 

 

I looked at your account. I don't see an active subscription to Adobe Express. It looks like you had subscribed a few times but then cancelled in each case. I do see an active subscription to Lightroom mobile and wondered if that might be what the charge is in relation to. Does the charge say it is for Adobe Express specifically?

I'd recommend checking that status of Adobe Express subscription following the instructions here: https://support.google.com/googleplay/answer/7018481

 

If you find that you were indeed incorrectly charged for Adobe Express and it wasn't for Lightroom mobile then use the Contact Us button at the bottom of the article to get Google Playstore assistance.

K
Kwame LegendAuthor
New Participant
May 23, 2023

Hello David. Thanks for the prompt response. Kindly check from the attached screenshots for clarification on my subscription for Adobe Express on my Android phone. Kindly help me to resolve it. It's been more 24 hours since I subscribed. Thank you. 

Lyn_D
Lyn_D
Inspiring
May 26, 2023

Hello Lyn,

 

Thanks for the help. I unsubscribed and resubscribed. It's been resolved now and I've been able to get my previous projects back.

 

Thank you. 


@Kwame Legend Great!

 

Thank you for letting us know.

P.S. We're always here to help should you encounter any further issues. 🙂

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