Technical Issue with Adobe Express – Unable to Access Dashboard

[Kevon_Best5533]

Dear Adobe Support Team,

I am experiencing a persistent issue when trying to access Adobe Express. Upon logging in and navigating to the dashboard, I am greeted with the error message:

"Something went wrong. We've encountered a problem. Try refreshing the page or signing out and signing back in again."

I have already attempted the following troubleshooting steps without success:

1. Refreshed the page multiple times.
2. Cleared browser cache and cookies.
3. Tried accessing the platform in incognito mode and from different browsers (e.g., Chrome, Firefox, and Edge).
4. Checked my internet connection, which is stable.
5. Signed out and signed back into my account.
6. Disabled browser extensions and ensured my browser is up-to-date.
7.  

Despite these efforts, the issue persists, preventing me from utilizing the platform for my projects. I rely on Adobe Express for critical work, and this disruption has caused inconvenience.

I kindly request your assistance in resolving this matter at the earliest convenience. Please let me know if there are additional troubleshooting steps I should take or if you require further information to assist with the resolution.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards

[sprinklr-integration-user]

Hi @Kevon_Best5533. It sounds like you've tried all the common solutions. I'd recommend reaching out to our support directly next. They can be reached here: https://adobe.ly/3B4L1An.

Thanks ^CA

[??????_6556]

hi, did you manage to solve this problem? I faced the same problem

[Tarun Saini · Accepted solution]

Hi 

@??????_6556

,

Welcome to the community! We're sorry to hear about this. If you are using Windows, can you try restoring the Windows firewall to its default setting and let us know if that helps?

Regards,

Tarun

[Kevon_Best5533]

Hey, someone some support solved the issue, it was indeed windows firewall that had to be turned off.

Regards

[Kevon_Best5533]

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