Template Remix Error

[Jonas28856345ka74]

When I try to open this template it shows an error message and states, "The template you selected cannot be remixed right now. Please select a diffrent template." I would very much like to use this template and have paid for a premium subscription to use it.

[Myra Ferguson]

I'm able to access that template and edit it.

You might try signing out and signing back into the browser or try a different browser.

[Jenica28860705uo7q]

I am having the same issue and have signed out and back in!  CAn you help! THanks!

[Jonas28856345ka74]

Tried this, still not working. Thanks for trying

[Amitej S]

Hi @Jonas, @Jenica,

Are you still having trouble accessing this specific template or any other on Adobe Express?

[Jenica28860705uo7q]

yes! Any ideas on how to help?

Jenica Haug, MA, CCC-SLP
Adult Education Teacher, ELL

[Personal info removed by moderator]

[Jonas28856345ka74]

Yep, still a problem on my end too. Ready to try any trouble shooting, already cleared cashe and reset my computer. Also tried it on diffrent accounts, computers, and operating sytems (Chrome on Chromebook, Microsoft Bing on Windows 11).

[Emma35638533u29f]

Any Update? I'm having the same issue and just renewed my subscription just to be sure and did all the things listed above with no fix. It worked for a second and now it doesn't. 

[Tarun Saini]

Hi 

@Emma35638533u29f

,

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that helps.

Is it possible for you to share the screen recording of the issue? Is it happening with all templates or with specific ones?

Regards,

Tarun