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default43bh8oc4x0jl
New Participant
April 4, 2022
Question

Text "Shape" effect not appearing in downloaded file

  • April 4, 2022
  • 1 reply
  • 927 views

Hi all,

 

When I try to put some text at the bottom margin of my project the "shape" effect disappears in the resulting .png and .jpg download. I really need that back fill for the words to be legible. Is this a bug? Is there a way to prevent this from happening? The effect opacity is definitely set at 100%, and it displays correctly in-app.

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1 reply

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default43bh8oc4x0jlAuthor
New Participant
April 4, 2022

Update: This definitely seems to be a bug. I was able to get it to download correctly by moving the text up the page until the effect showed up correctly in the downloaded file, which it did at about halfway up the page. When I then put it back at the bottom margin the resulting download was fine.

Ko.Maruyama
Community Expert
Ko.MaruyamaCommunity Expert
Community Expert
April 4, 2022

Could you share a screenshot of the layout?

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default43bh8oc4x0jlAuthor
New Participant
April 4, 2022

Hi @default43bh8oc4x0jl I found the template you started with. I don't see a “poster” size option for downloading. Where did you find that? I successfully downloaded PNG, JPG, and PDF files. These are large enough to use for print posters (i.e., 300 ppi) up to 11×17 inches. Also, I didn't have any problems adjusting or printing the text in the bottom frame. I'm using Windows 10 with Edge browser. Can you try switching to another browser to see if you still have the same issues?

 

 


The poster size option (11x17) is a size preset located under the resize menu and has nothing to do with selecting the file format for download.

 

It was the default size of the template I was working with. I was working in Firefox. After testing it in Edge it looks like the download function works fine there. I am unable to replicate the disappearing text effect in either Edge or Firefox.

 

N.B. This is the limit of troubleshooting I'm willing to do for an issue that is no longer impacting me. Thanks for looking into it. I hope you folks can make Creative Cloud Express is more stable in the future.

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