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This Project Has Custom Brand Elements

New Here ,
Jul 14, 2022 Jul 14, 2022

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To Whom It May Concern,

 

    I have been using Adobe Express for many years, since back when it was still Spark, and I've recently encountered a very disruptive error. Whenever I try to access some of my projects, I hit a paywall. The prompt states that "This project has custom brand elements. To edit, I'll need an Adobe Express subscription". I've seen other users post similar issues from a few months back, but it doesn't seem as if anything has been resolved. Can I please get an update on what is causing this issue, when it is expected to be fixed, and what kind of workarounds exist so that I can access my projects? As it stands, I've been cut off from several projects that I was actively working on/using, and the error is now disrupting my work flow pretty significantly. I hate imagining that Adobe would erect paywalls with no warning and cut users off from their work deliberately.

 

-William

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Bug , Problem or error

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi Williama, 

 

Thank you for writing. We will assist you with this. Would you mind sharing if you are using a trial/free version? Did you try that in any other browser? Did you try working on any other device? Please check these things and write back to proceed. 

 

Thanks

Manmeet

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