/t5/adobe-express-discussions/trending-topic-adobe-express-sync-issue-between-app-browser-and-ios-devices/td-p/13508597Jan 20, 2023
Jan 20, 2023
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I've had issues with projects not syncing across devices for a few months now. No issues previously. I tried deleting and reinstalling the app. Logging in and out repeatedly and now all of my projects have just disappeared. What is going on?!! I pay for a
premium account and this is making work impossible. Not to mention the ongoing inability to create folders for work on the app. For software that's designed for professionals and supposedly at the top of the game this is really so disappointing.
Thank you for getting in touch, and we're sorry to hear you're experiencing difficulties accessing your projects.
Kindly access your settings page, click on the section account and confirm you're logged in with the correct Adobe ID/email you created your projects with.
If you log in with the correct Adobe ID/email you used to create your projects, you'll be able to retrieve them all.
I hope that this helped you answer your question.
We are always available and ready to assist you should have any more issues or questions, as we value your contribution to the Adobe Express community.
Please don't forget to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the answer faster.
Thanks however I was logged in correctly and spent a week without access to my files. The solution in the end was updating my IOS software to the latest version and then reistalling the app. Only now can I see my work. For anyone else having issues.
Tiffany Schultz {Mod Note: Personal information removed by the moderator}
Thank you for reaching out to us, and we're sorry to hear you're experiencing difficulties with the synchronization for Adobe Express.
I have tested the synchronization between the Adobe Express app and the web for a couple of hours and could not replicate any syncing errors.
Kindly try the following troubleshooting steps:
Try clearing the browser's cache and cookies.
You may also try using a different browser or accessing it in incognito or private mode to see if that helps.
If the above steps don't help, you can also try resetting your browser.
Ensure that you check the Sync settings for the Adobe express app:
Go to Adobe Express app settings - > Sync projects over Wi-Fi on your mobile phone. Has it been turned on/off?
If sync over Wi-Fi has been turned on, Adobe express will only start synching once you're connected to the Wi-Fi and the app is opened but running in the background.
If it's turned on, your Adobe Express app should sync as usual unless your background refresh option for Adobe Express is turned off.
Check your background refresh settings in your mobile settings if it's turned on, turn it off, restart your phone, turn it back on, and test if that made a difference.
I hope that the troubleshooting step above resolves your issue. If it does, kindly remember to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the answer faster.
Thanks for the response. The issue is periodic as many many users have reported here. It gets resolved and works for a week or two and then it just doesn’t. I’ve just resolved my sync issue (syncing between devices, so between my iPad and my iPhone as these are my main work devices). It’s been working fine for just over a week, and now, I edited one of my projects on iPad and that edit is not appearing on my iPhone. So I do what I’ve always done and reinstall the app. Log in and out, make sure syncing is turned on… and lo and behold the sale thing is happening once again. All of my designs are suddenly gone from my iPad… nothing is there…… this is becoming so frustrating that I am considering scrapping Express and moving to Canva. Perhaps it will actually work and not waste so much of my precious design time.
Tiffany Schultz The Courtyard Playhouse Co-Owner and Marketing Director +27 83 648 1324
Thank you for reaching out, and we are sorry to hear you'll are experiencing difficulties with the synchronization between your devices.
We are here to help as we know how frustrating this can sometimes be as we all have busy lives and sometimes depend on applications function.
Our engineers have been informed of this and are doing their best to resolve this as soon as possible.
A workaround for this is:
Ensure all the devices are connected to the Wi-Fi.
Then on the device, you created that particular project that is not syncing, reopen the project in edit mode, and close this project by going back to all your projects.
Refresh Adobe Express on the device you need to sync, and it should appear under projects.
We apologize for any frustration this might have caused, and we will get back to you as soon as there is an update.
I have now confirmed a minimum of two projects that have entirely disappeared across all devices... gone... weeks of work... gone. We. Any trust Adobe with our work anymore... it is really sbocking. What am I supposed to do now? I've already had to redesign a project from memory and now I have to do another... what will I lose next. Why is this happening. It is totally unacceptable.
Our engineers have informed us that a fix has been applied to the latest Adobe Express iOS v11.13.0, which is now available for download/ update in your app store.
Also, please ensure your devices run on the latest OS for iOS v16.3.1.
Once your adobe Express App and your device is up to date, kindly test this and confirm either way if the fix has worked for you.
Thank you for being part of the Adobe Express community.
We are always here to help, and we apologize again for any inconvenience caused.
I'm still having the same problem. Deleted and reinstalled the app, it's the latest version. iOS is latest version. Backgroud refresh turned off, restarted, turned on. Project was made on desktop, closed, opened. sync on wifi (app) turned off, on. No matter what I try with the steps previously listed I cannot see my projects on my mobile device
Thanks for getting in touch, and apologies for the delayed response.
We are sorry to hear you're having trouble with the sync.
The desktop version and the app won't sync instantly yet.
Most of the time, the desktop version or the app syncs after you save and close your project.
I hope that answers your question. If it does, kindly remember to "Upvote" and mark the response as the "Correct Answer" to help other community members with the same question locate the answer faster.
We appreciate your contributions to the Adobe Express community and are always here to help.
This is just infuriating at this point; not just 'frustrating'. Something that should take literally a few seconds (downloading my project on my phone after working on it in my browser) is taking forever to try to figure out. What an absolute waste of time for something so very simple.
PLEASE fix it.
And please stop calling the suggested troubleshooting steps a workaround. Not only does it not work at all, but that just doens't make any sense.
/t5/adobe-express-discussions/trending-topic-adobe-express-sync-issue-between-app-browser-and-ios-devices/m-p/13863269#M8504Jun 13, 2023
Jun 13, 2023
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Hello, I am also having this issue. I create the graphics at home on my browser, and then use my phone to make final edits and post when I am in the field. Recently, projects are not syncing or just disappearing from my phone altogether.
As many others have reported, this makes paying a monthly license fee problematic because we are paying for a service that does not work.
Your "work around" does not work. I have found nothing that actually works reliably. It's just a gamble on whether or not I will be able to do my work.
Apologies for the delayed response and any frustration caused.
I understand that this synchronization issue is more complex and can be influenced by various factors that affect speed and delay. Or engineering team is aware of these factors and is continuously working on improving Adobe Express.
To help us tackle this issue together, I suggest the following steps:
1. Keep your browser, mobile device operating system, and Adobe Express app updated to the latest versions.
2. Clear your cache and cookies, and sign in and out of your account after each session.
3. Try accessing Adobe Express in a different browser or use incognito mode.
4. Close and reopen the Adobe Express app on your mobile device.
5. Ensure your mobile device is charged or connected to a power source.
6. Check if your syncing settings are set to Wi-Fi only.
By taking these actions, I believe we can work towards resolving the issue.
I'd also like to suggest contacting our customer care support by phone as they might be able to offer an incentive or others.
Click >>> <<< to get the phone list of our customer care in your country.
If you have any further questions or need additional assistance, please don't hesitate to let me know, as I'm here to help.
😍Thank you for your continual support, patience and cooperation, as it's much appreciated ❤️ .
I am having issues with Adobe Express syncing. I am unable to sync my brands between my devices (specifically desktop browser - iPhone iOS). I have followed all of the recommended steps and workarounds listed above. All of my software is up to date. This is a serious issue for me as I work with multipler brands and need this feature to work. Am I missing something?
Adobe is hemorrhaging customers who are switching to Canva. I feel like I will ultimately have to do the same. I see users have been reporting syncing issues for at least a year now? It's pretty shocking that this is happening to a company with so many loyal customers who pay good money to subscribe to Adobe software.
/t5/adobe-express-discussions/trending-topic-adobe-express-sync-issue-between-app-browser-and-ios-devices/m-p/14524725#M15245Mar 30, 2024
Mar 30, 2024
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This has been happening for a LONG time. I once got a "workaround" to resolve the issue (open the mobile app and toggle sync off and back on). That no longer works. I won't idly threaten to switch to another app because I pay for this one for PS and LR. I'm not paying for yet another app. What Adobe needs is a dedicated "sync now" button. If our work is in the cloud, we should be able to access it from all devices immediately like any other program.
Though not ideal, saving my creations to Google Drive works for now. I can instantly access Google files from any device. This option is only viable if you don't need to continue editing on another device.
We’re bringing new mixed-media capabilities to mobile, along with many other new features and the ability to work across desktop and mobile. Please check this article for more info- https://adobe.ly/4cBQE78
/t5/adobe-express-discussions/trending-topic-adobe-express-sync-issue-between-app-browser-and-ios-devices/m-p/14612012#M16408May 11, 2024
May 11, 2024
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Hello, its May 11 2024 and I'm having this problem. I've tried all the work around and they don't work. I've gone through this whole thread and tried it, yet still nothing. I'm building my portfolio and it's taking ages on my phone - I tried to move to my iPad and it just wont sync up. All the Wi-Fi is the same, I've tried all the solutions here. This is weeks of work and its just not working. I don't understand why I'm paying for something that just doesn't work. I've tried just Creative Cloud and that's just been NO help. I can't even load any of my projects there, its just blank files. I seriously need this to work as I get work from my portfolio. Why isn't there a 'sync now' button? It would surely takes all this fluff out the way. I'm considering moving to Canva because this shouldn't be so difficult to access one file. I've tried emailing it to myself, saving as PDF'S, literally anything. Can this be fixed??? I don't want to lose all my work, AND pay for something that just does not work.
Idk Adobe doesn't really fix this. It's very clear that this issue has been happening for the last 2-3 years. Now, in my case, I'm able to see the files (that I edited in my computer) in my iPhone, but not in the iPad Pro (M2) which is so annoying. I've tried everything and nothing is working. @Tarun Saini they new version (25.0.2) doesn't fix those issues.
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