Trouble loading Express app, downloading & accessing files and features | October 20-21, 2025

[Amitej S]

Hi Everyone!!

Several users experienced issues with Adobe Express and related Adobe services on October 20, 2025. This included difficulties loading the app, accessing or downloading files, encountering 404/504 errors, crashes, and Quick Action failures. Workflows connected to Adobe Stock and Adobe Fonts were also affected.

This issue was the result of an ongoing incident with our underlying cloud infrastructure provider. Our teams also actively worked to mitigate the impact and restore normal functionality as soon as possible.

We apologize for the frustration and appreciate your patience.

PS: This issue is now resolved for all users.

Here are some resources that provide more details on the outage. Feel free to explore them:

• Status.Adobe.com
• AWS Health Dashboard

[Amitej S]

Here are some resources that provide more details on the outage. Feel free to explore them:

• Status.Adobe.com
• AWS Health Dashboard

[bryaniphone]

Hi David, thank you for responding!

I'm using Chrome Browser web-installed app. Logged out and back in - nothing. It took longer than usual to load projects too.

I just tried on Edge browser, and mobile app - both have brands missing. 

Any help is appreciated - thanks David!

[default30754350kugh6x]

Same thing is happening to us. All our brand colors, fonts, logos, design assets, all gone 😞  
It has done this before, but a quick log in and out fixes it, or a refresh, but not today. Nothing seems to be doing the trick. My assumption is that it has to do with the update, so I'm hoping something gets fixed, cause it was a lot of elements that we had added to our brands!

[GMCF Marketing]

Same here; brands functions are not working at all... Chrome browser, and it's the same in the web-installed app. 

[bryaniphone · Accepted solution]

Appears to be fixed! Brands are reappearing and functional. 

[emily_0200]

In the middle of working on a project, it stopped working when I went back to the app from a different browser. Not logged in, it's showing me the home page and prompting me to start a free trial. 

I have a premium subscription with no issues. 

'please help: need this for work. 

[David__B]

Hi @emily_0200

Sorry to hear about your difficulties. If you signed in with a different email or in a different way (like through a social media account), that could be an explanation. Is it not working in the original browser too?

Best,
Dave

[Darshan35977882esjq]

I'm creating a new carousel post, but when I search for templates, I'm not getting any -.-

I've attached the video of the problem.

[chaimaa.7]

Hi @Darshan35977882esjq. Thanks for reaching out! Sorry to hear you're having trouble with the search feature. A few things you can try include clearing your browser's cache and cookies, switching to a different browser or using incognito mode, and making sure both your browser and Adobe Express are up to date. Also, temporarily disable any browser extensions like ad blockers that might interfere. In the meantime, I’ll escalate this issue to the product team and keep you updated as soon as I hear back.

Let us know if you notice any patterns or changes!

Best,

Chaimaa

[chaimaa.7]

Hello @Darshan35977882esjq. The product team has implemented a fix for the issue with the search feature. Could you please confirm if everything is now working properly on your end? Your feedback will help us ensure the problem is fully resolved. Thank you for your patience!

Regards,

Chaimaa

[Crystel5C5B]

I'm having this same issue right now. I can't search for any images for materials that I'm currently working on, without getting a message that nothing's been found. I did try the above suggestions (clearing browser cache, using a new browser, incognito mode) and nothing helped. 

[Darshan35977882esjq]

Yes, for it is working properly now and also I found the workaround before. 

All i had to do was click on view all templates from home and then search there. Little annoying but it is the workaround.

[Amitej S]

Hi @Darshan35977882esjq, Thanks for confirming that it is working fine now. This issue might be due to the massive AWS outage that occurred on Oct 20th, 2025, a subset of Adobe products and services hosted experienced performance issues.

Note: You can check for Adobe's system status report here https://adobe.ly/4oyIodl

Best!

[pollokillz]

Hi, I am trying to use the app on my device but the app seems to not be working.

Version - 29.1.1

Platform and OS Version - IPad 10 26.0.1

i uninstalled the app and installed it once more but it still does not load properly.

[Sabreen37176478gwn3]

I am having similar issues with logging in! I am unable to log in on any device even though I'm able to access my adobe account on the web, I cannot use adobe express 

[mahmoud_5524]

Hi @pollokillz, Sabreen37176478gwn3,

We’re sorry you’re experiencing this login issue. We’re aware of this login issue, and our engineering team is actively working on a fix. We’ll keep you updated as soon as there’s progress. Thank you for your patience while we resolve this!

^MM

[Sabreen37176478gwn3]

I use an IPad Pro 4th generation. Since 12pm today I have had trouble signing in to adobe express, I am able to access my adobe account on the web. But the adobe express app is not accessible with this error popping up. I have tried to log in on a laptop, and my phone - nothing is working. 

[Amitej S]

Hi @Sabreen37176478gwn3, Due to the massive AWS outage that occurred on Oct 20th, 2025, a subset of Adobe products and services hosted experienced performance issues. This might be due to the same outage. Can you restart the device and see if that makes any difference? I suggest trying to log in to the Adobe Express app using a desktop browser after clearing its cache/cookies.

Let us know about your observations! 

Note: You can check for Adobe's system status report here https://adobe.ly/49fA1ib

[elijah_9558]

Hello David,

Thank you for your reply, but none of these solutions solved the problem, so I cannot work with your system, even though it was very expensive. I would like to ask someone for help, because this blunder is more than embarrassing for such a large company.

[Amitej S]

Hey @elijah_9558, this issue could possibly be related to the AWS outage. Could you please retry once in private/incognito browsing mode and confirm if it works for you now or not? We received multiple similar user reports, and some users later confirmed that the Adobe Express app is now working fine for them. 

[elijah_9558]

Hello, unfortunately, I still can't use Adobe Express. Please help me. 

[Sabreen37176478gwn3]

Thanks for the response, I have tried this and still no progress! Any other soulitions or ideas when the issue will be resolved? 

[Tarun Saini]

Hi @Sabreen37176478gwn3,

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4qoy1uj 

Regards,

Tarun

[elijah_9558]

Hey, sure, I'll try, but I don't think it's certain that they'll be related.

[Laksh37758948x9o9]

As I started working today, I came across an error where I could neither upload any files, nor download any. When i visited old projects, they turned grey too (the first 3) and met with the same result. Can someone suggest me what to do? Thanks a lot.

[Tarun Saini]

Hi @Laksh37758948x9o9,

Welcome to the community! We're sorry to hear about the difficulties. Could you please let us know if you're getting any error messages when you're trying to download the file? If so, can you share the screenshot of the error? Is it happening with all files or with a specific one?

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Regards,

Tarun