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Christine35971325ae46
Participant
March 9, 2024
Question

trying to download a project

  • March 9, 2024
  • 1 reply
  • 449 views

I am trying to download a project I created on Adobe Express and it is saying we are working on the file.  It's been overnight and I still can't download or share.

 

This topic has been closed for replies.

1 reply

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
March 9, 2024

Hi @Christine35971325ae46 

 

This is a higly sporadic issue that the team has been chasing for a while now.

 

In order to help us investigate, we need to look at your Express file. I'll send to a DM to set up file sharing.

 

Abhi G

E
Emma36001078c3pm
Participant
March 11, 2024

I've been having this issue for over two weeks now. I've been unable to download anything from Adobe Express. I've tried in both Chrome and Edge to no success. I'm constantly receiving the 'We're working on your file. You'll be able to download it soon' error, which then reverts back to the Download button - highly frustrating.

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
March 11, 2024

@Emma36001078c3pm 

 

Sent you a direct message as well, with details for file sharing.

 

Abhi G

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