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M
Mubarak R.
Participant
June 19, 2023
Question

Unable to download PDF from Adobe Express Desktop Version.

  • June 19, 2023
  • 27 replies
  • 16727 views

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

    27 replies

    Show previous replies
    B
    Bruno34171602rpwl
    Participant
    December 10, 2023

    The same problem here! i have to send to print and a cant download! Its Stop on 90% and never fisnish! Damn i will my client! Thats a BIG ERROR of adobre express. How Adobe don fix this?

      Lyn_D
      Lyn_D
      Inspiring
      December 14, 2023

      Hi @Bruno34171602rpwl

      Thank you for your patience.

      I had the same issues earlier, and updating my browser resolved this for me.

      Can you update your browser if one is available?

      If you're still having trouble after this, please share the browser and device details you're accessing Adobe Express with. e.g. browser name, version, Device operating system name and version, etc.

      We're here to help and looking forward to hearing from you.

       

      ^Lyn

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        December 29, 2023
        Thanks. Yes, I tried other browsers.

        Today I did it again, no change from yesterday, and it worked this time.

        Strange...

        Thanks!

        Thanks for your response. We're glad that it worked. Feel free to contact us when you see any issues while using the app.

        M
        marinifilms
        Participant
        November 16, 2023

        Im having trouble downloading. It says an error has occured while downloading.... 

          Amitej S
          Community Manager
          Amitej SCommunity Manager
          Community Manager
          September 27, 2023

          I'm working on an iMac Studio, using the Safari browser. I also checked on an older iMac with Safari and Chrome, and the issue remains the same.


          Hi @Xojtek, Thanks for reaching out and sharing the details.

           

          Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this. 

          Let us know about your observations.

           

          Best

          Amitej

          X
          Xojtek
          Participant
          September 8, 2023

          I'm working on an iMac Studio, using the Safari browser. I also checked on an older iMac with Safari and Chrome, and the issue remains the same.

          X
          Xojtek
          Participant
          September 8, 2023

          Hello, I have a problem with Adobe Express. I've been working on a project for a few days, and I could always download the project and see how it works at any time. However, now that I've finished it, I can't download the file. Every time it stops at 20% and an error message pops up. Please, I need help. Unfortunately, I couldn't find a solution on the forum.

            D
            default32639401wrmlkj
            Participant
            October 1, 2023

            can't download

              H
              Hannah32635671xn4d
              Participant
              October 1, 2023

              The issue: When exporting a file as a video, it loads to 20% and then fails and gives an error message...

               

              For reference, my video is just under 9 minutes long, but I've seen others having this issue with videos as short as 30 seconds. I have the full Creative Cloud suite so I am not using a free version. 

               

              So far I've tried:

              1. Opened the file in both Safari and Chrome browsers on my iMac and two different MacBook Pros--one of them being brand new with the M2 chip (& currently 494 GB of free space). Reset all privacy settings, cleared history/cookies/cache, and do not have a VPN downloaded on any of the computers. 

              2. Downloaded the Adobe Express desktop app and tried to save from there... nope.

              3. Used the Google Drive add-on to upload the video to the cloud... loaded to 96% then failed

              4. Tried the LoadingBay add-on... download didn't even start

              5. Reset my wifi despite already knowing connectivity isn't the issue because I have the fastest plan Verizon offers and live in a well-covered metro area, not the middle of nowhere. Figured it was worth a try... still nope.

              6. Invited a separate account as a collaborator... duplicated it as a new file and it still loaded to 20% then failed. 

               

              I have seen the exact same complaint (only loads to 20%) multiple times on this forum but no solution. Seems like this is an Adobe bug issue, not a user or hardware error. I have spent 3 days working on a video project for a paying client and now cannot download the file no matter what I try. I do not have time to completely redo this project in Premiere or iMovie so please advise. Is there some kind of workaround I can do to get the file? 

               

              SOMEONE PLEASE HELP!!! 

                Amitej S
                Community Manager
                Amitej SCommunity Manager
                Community Manager
                June 20, 2023

                Hey @Mubarak R.,

                 

                Could you try downloading the PDF after clearing the cache/cookies of the browser? You can also try working on a different browser or their incognito mode to check if that makes any difference. 

                 

                If this doesn't resolve the issue, let us know about it and use this workaround instead.

                Download the file as a JPG and then use the quick actions to convert it into a PDF.

                 

                 

                Hope it helps!!

                 

                Best,

                Amitej

                 

                kapulet
                kapulet
                Participant
                July 2, 2023

                This is not an acceptable workaround, as it makes the text look horrible.

                  J
                  Jack Torcello
                  Participant
                  June 20, 2023
                  I suspect Adobe's servers overload from time to time. I have often been
                  able to d/load jpg, pdf, png but not mp4 on many occasions; only to go back
                  later to do so!
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