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M
Mubarak R.
Participant
June 19, 2023
Question

Unable to download PDF from Adobe Express Desktop Version.

  • June 19, 2023
  • 27 replies
  • 16727 views

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

    27 replies

    Show previous replies
    B
    Bruno34171602rpwl
    Participant
    December 10, 2023

    The same problem here! i have to send to print and a cant download! Its Stop on 90% and never fisnish! Damn i will my client! Thats a BIG ERROR of adobre express. How Adobe don fix this?

      Lyn_D
      Lyn_D
      Inspiring
      December 14, 2023

      Hi @Bruno34171602rpwl

      Thank you for your patience.

      I had the same issues earlier, and updating my browser resolved this for me.

      Can you update your browser if one is available?

      If you're still having trouble after this, please share the browser and device details you're accessing Adobe Express with. e.g. browser name, version, Device operating system name and version, etc.

      We're here to help and looking forward to hearing from you.

       

      ^Lyn

        N
        Noe34482947z65y
        Participant
        December 28, 2023

        I'm having the same issue.  When I try to download as a pdf, I get this error message.  Have tried

        1) clearing cache and cookies

        2) using a different browser (safari instead of chrome)

        3) trying at different times of day.  (So far have tried in about four different settings.)

        4) downloading as png / jpeg with hope to convert it.  This is not an acceptible workaround though as it's pixelated and awful looking

        5) restarting computer 

        6) restarting wifi router, confirming that internet is working well.  (It is, and has been consistently.)

        It's a seven page document, and it worked on one page.  Then I tried to do the later pages later and have not been able to get a single one to download.

        Help!

        M
        marinifilms
        Participant
        November 16, 2023

        Im having trouble downloading. It says an error has occured while downloading.... 

          Amitej S
          Community Manager
          Amitej SCommunity Manager
          Community Manager
          September 27, 2023

          I'm working on an iMac Studio, using the Safari browser. I also checked on an older iMac with Safari and Chrome, and the issue remains the same.


          Hi @Xojtek, Thanks for reaching out and sharing the details.

           

          Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this. 

          Let us know about your observations.

           

          Best

          Amitej

          X
          Xojtek
          Participant
          September 8, 2023

          I'm working on an iMac Studio, using the Safari browser. I also checked on an older iMac with Safari and Chrome, and the issue remains the same.

          X
          Xojtek
          Participant
          September 8, 2023

          Hello, I have a problem with Adobe Express. I've been working on a project for a few days, and I could always download the project and see how it works at any time. However, now that I've finished it, I can't download the file. Every time it stops at 20% and an error message pops up. Please, I need help. Unfortunately, I couldn't find a solution on the forum.

            D
            default32639401wrmlkj
            Participant
            October 1, 2023

            can't download

              E
              Esther38169355j6la
              Participant
              June 20, 2024

              I'm having trouble as well. It stays stuck at 20% and then gives me an error message

               

              Amitej S
              Community Manager
              Amitej SCommunity Manager
              Community Manager
              June 20, 2023

              Hey @Mubarak R.,

               

              Could you try downloading the PDF after clearing the cache/cookies of the browser? You can also try working on a different browser or their incognito mode to check if that makes any difference. 

               

              If this doesn't resolve the issue, let us know about it and use this workaround instead.

              Download the file as a JPG and then use the quick actions to convert it into a PDF.

               

               

              Hope it helps!!

               

              Best,

              Amitej

               

              kapulet
              kapulet
              Participant
              July 2, 2023

              This is not an acceptable workaround, as it makes the text look horrible.

                J
                Jack Torcello
                Participant
                June 20, 2023
                I suspect Adobe's servers overload from time to time. I have often been
                able to d/load jpg, pdf, png but not mp4 on many occasions; only to go back
                later to do so!
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