Participant

Answered

Unable to download progress bar not moving - July 29-31; August 4-5, 2024

Forum|Forum|1 year ago
April 27, 2024
169 replies
81359 views

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

Correct answer droopydog500

The major issue with Adobe Express as shown on the Adobe status page on July 31 has been closed:

You can subscribe to the alerts on the Adobe status page to get emailed updates.

See: https://status.adobe.com/

If you are still experiencing Adobe Express performance problems, please feel free to reply to this thread.

droopy

Show previous replies

D

default38884390cglpuy

Participant

Hice un video y no me permite descargarlo, anteriormente lo había hecho y no tuve problema, pero requerí hacer unas modificaciones y ya no me fue posible descargar.

Z

Zgo 24

Participant

I finished a project/video 15 minutes, and as usual, I clicked the Download. The "Starting download..." window is shown but it's been 0% downloading for over 20 minutes. Does anyone know what is going on? Additionally, Adobe Express's website takes a while to just load. Juarez McMiller

Tarun Saini

Community Manager

Hi

@Zgo 24

,

We're sorry to hear about this. Are you still experiencing this issue? If so, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? You can also try clearing the browser's cache and cookies to see if that helps.

If that doesn't help, if you've recently installed any third-party extension or pop-up blocker on your browser, try disabling it and check if that helps.

Regards,

Tarun

浩

浩平37334613xby7

Participant

他のファイル（動画も含）はダウンロードできますが、こちらのファイルのダウンロードができません。

Tarun Saini

Community Manager

Hi

@浩平37334613xby7

,

We're sorry to hear about this. Could you please let us know the file format you're trying to download? IS it JPEG, PNG or PDF? Are you getting any error messages?

We're here to help, just need some info.

Regards,

Tarun

D

default38883977fq2dp4

Participant

donwload doesnt start

Tarun Saini

Community Manager

Hi

@default38883977fq2dp4

,

We're sorry to hear about this. Would you mind telling us the file format you're trying to download? Are you getting any error messages? Did you try using another browser to check if that helps?

We're here to help, just need some info.

Regards,

Tarun

D

default388835614sh5uj

Participant

Al momento de usar la platilla de página web se presentan varios bugs cada vez que se realiza una actividad. Por ejemplo, borro una palabra, se paraliza, borro un punto, se paraliza, subo o bajo por la plantilla, se paraliza y no deja subir imágenes.

Tarun Saini

Community Manager

Hi

@default388835614sh5uj

,

We're sorry to hear about the issue you're seeing. Are you still experiencing this issue? If so, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

Let us know how it goes.

Regards,

Tarun

D

default38882698rf3rf3

Participant

Continually running into issues with editing and downloading videos.

N

Northwest29778056nk7l

Known Participant

yes there is an issue, see my post from a couple of days ago.

Tarun Saini

Community Manager

Hi

@default38882698rf3rf3

,

We're sorry to hear about this. I would like to inform you that an outage was reported and is under investigation. For more info, you can check here- https://adobe.ly/3Yp6GMQ

You can see the status once it's fixed.

Regards,

Taun

S

Skytone

Participant

This app is freezing after strain got make a few edits. This is happen on multiple browsers on a MacBook Air

N

Northwest29778056nk7l

Known Participant

if its Express webpages there is an issue: https://community.adobe.com/t5/adobe-express-bugs/adobe-express-slow-and-unresponsive-today/idi-p/14762990

Tarun Saini

Community Manager

Hi

@Skytone

@Northwest29778056nk7l

,

We're sorry for the delay. To begin with, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? If not, try clearing the browser's cache and cookies, and let us know if that helps.

If you recently installed a pop-up blocker or third-party extension on the browser, try disabling it and see if that helps.

Regards,

Tarun

Artistry Den

Participant

it keeps saying we're working on your video - download will be available soon - I have cleared my cache and deleted history

Tarun Saini

Community Manager

Hi

@Artistry Den

,

We're sorry to hear about this. Please check this community link and try the steps mentioned in it and let us know if that helps- https://adobe.ly/3WHzJKl

Regards,

Tarun

D

default38873903sqrsuv

Participant

could not able to work. keep showing this message

Tarun Saini

Community Manager

Hi

@default38873903sqrsuv

,

We're sorry to hear about this issue. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, you can try switching the internet connection to see how it goes.

Regards,

Tarun

G

GAR30992929qeh4

Participant

the software is not wokring it just get stuck at 50% and gives me an error

Tarun Saini

Community Manager

Hi

@GAR30992929qeh4

,

We're sorry to hear about this. Could you please let us know the error message you're getting? Can you also share the screenshot of the error?

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

Regards,

Tarun

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded