Participant

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Unable to download progress bar not moving - July 29-31; August 4-5, 2024

Forum|Forum|1 year ago
April 27, 2024
169 commentaire
80215 vue

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

Meilleure réponse par droopydog500

The major issue with Adobe Express as shown on the Adobe status page on July 31 has been closed:

You can subscribe to the alerts on the Adobe status page to get emailed updates.

See: https://status.adobe.com/

If you are still experiencing Adobe Express performance problems, please feel free to reply to this thread.

droopy

Afficher les réponses précédentes

D

default38889204myam2i

Participant

I've tried trimming the video down, different file sizes and the download keeps failing. Please advise.

R

Ranndy33621614as39

Participant

Trying to download a 30s reel, won't start

L

LandformUK

Participant

I'm having the same problem. Everything was working fine today. Can download images, not video/reels.

J

JavierTJH

Participant

Downloading of edited 45 second video stuck at 0% for hours.

D

default38888616887766

Participant

編集し終わった動画が出力できない

J

Ja38887853tipu

Participant

hello, need your help. why i can't download my project. it won't continue to download...

Neelamk

Legend

Hi @Ja38887853tipu,

Apologies for the frustration & difficulties you faced with the new Adobe Express. Is it with all files or a particular one? What file format type? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam

Jonathan Lewis

Participating Frequently

Same issue here. ALL files refusing to download. Windows 11 chrome. Restared. Cleared cache/cookies. Also not working using the iphone app. Restarted app. Restarted phone. Working fine one day, not working at all the next. This is an ongoing issue that has been reported many times. I'm surprised you're still unaware. Adobe needs to address this as paying customers are waiting for basic consistant funcionality.

D

default388872850rh8zq

Participant

無法下載影片

Y

Yu Xuan37079592jz72

Participant

I encounter the downloading issue, it keeps stop at the "Starting download...", and it never progress. The video is just 1 min 10s....I've been refreshing, deleter the browser and even restart my MacBook Air, it still can't download. Yesterday I still can download, but how come today cannot. I'm urgently need the video. Any solution?

Y

Yu Xuan37079592jz72

Participant

Hi,

I also encounter the downloading issue, but mine is stop at the "Starting download...", and it never progress. Please look at the attached image. The video is just 1 min 10s....I've been refreshing, deleter the browser and even restart my MacBook Air, it still can't download. Yesterday I still can download, but how come today cannot. Anyonw know the reason?

Best regards,

Eve

Jonathan Lewis

Participating Frequently

Having this same problem for the last few hours now. It's happened many times in the past as well. Both windows desktop and ios app.

Y

Yu Xuan37079592jz72

Participant

Thanks for reply. How can it be resolved? How did you resolve it in the past?

F

FitIQ_Asia

Participant

I am having the same problem with video files. I can download a PNG of the video file, but when I try to download the file itself, Adobe Express stays on 0% and does nothing. If I try a post straight to social media, it won't even load an example. Seems like this issue is ongoing and Adobe cannot seem to get their software to work without issues anymore. They have gone backwards so fast compared to competition, I am so frustrated with them. It seems a new issue every week.