Unable to download progress bar not moving - July 29-31; August 4-5, 2024

[CORINNE5D6C]

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

[Yann38742875fsxr]

à chaque fois que j'ouvre adobe express , je ne peux rien faire , car ça m dit qu'il y a des soucis de connexion (ce qui impossible car ma co internet est bonne); je vous envoi différents screen sachant que le soucis n'arrive que sur mon ordinateur . Impossible de voir aussi les modules etc...sur la version mobile ou/et un autre pc j'ai aucun soucis

[Alexandre Becquet]

Hello, est ce que le problème persiste? J'ai regardé du côté des erreurs sur express mais pas de soucis de connexion. J'essaie de voir si j'arrive à avoir d'autres informations. Est ce que du côté fournisseur d'accès tout est bon ?

[default38600872vj7vi6]

I am editing my video and as i was editing one of the splits/cuts, the page reloaded automatically and now my video is not loading. its just a gray screen and missing audio.

[Tarun Saini]

Hi 

@default38600872vj7vi6

,

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? You can also try clearing the browser's cache and cookies to check if that helps.

Let us know how it goes.

Regards,

Tarun

[GAR30992929qeh4]

the software is not wokring it just get stuck at 50% and gives me an error

[Tarun Saini]

Hi 

@GAR30992929qeh4

,

We're sorry to hear about this. Could you please let us know the error message you're getting? Can you also share the screenshot of the error? 

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

Regards,

Tarun

[default38873903sqrsuv]

could not able to work. keep showing this message

[Tarun Saini]

Hi 

@default38873903sqrsuv

,

We're sorry to hear about this issue. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, you can try switching the internet connection to see how it goes.

Regards,

Tarun

[James388844367cju]

the download is sitting at 0 percent for MP4 video at 1080p. Why wont it download? Also, why don't yall allow stuff like this to be done in the background? Render/download

[default38884667xeuaue]

I cannot download the image that I've been editing. I click download, choose image type, select download again and nothing happens. I also logged in with my phone and am still unable to download it from my phone. On the phone I click the download icon and a little box comes up that says download with an x next to that.

[default38884754scwfzj]

點擊下載，沒有反應

[default38884784wtqoli]

I NEED THIS CONTENT FOR TODAY AND IT WONT LET ME DOWNLOAD IT FROM EITHER DEVICE.

[default38884821gyh0j1]

다운로드가 안되는 이유 알수있을까여

[default38885165llmmmn]

Said everything in the title

[default38885323ea50wr]

I have tried multiples times to use an add-on but it doesn't work. And I've tried to download the project but it doesn't work ether.

[default38838314zuqlhc]

The webpage function is being very slow with uploading photos.

[Barry37929827yeab]

Express is frozen on start page

[Muriel38845649yowv]

I am unable to watch any of my videos... i have been trying all day... what is happening? 😞

[default38850992et7m1g]

hello i am trying to download something i just created and am not able to. thank you

[default388522367djpu0]

Please help me retrieve this project I made. I received an error after I uploaded and trying to make it in full screen or other style.

[polisnaps]

zum zweiten Mal alles super langsam - eventuell ein Deployment?

[default388410331m7tez]

No cargan las miniaturas de los proyectos realizados en la aplicación y tardan demasiado en cargar los archivos

[rosario388535878yv0]

Me pasa lo mismo y cuando quiero cargar màs opciones me sale un error que dice : NO SE HA PODIDO ENCONTRAR NADA- TAL VEZ REFORMULANDO LA BÙSQUEDA?. Antes no tenìa ese problema, funcionaba perfecto.

[default388551704k1iyf]

The edited file is not getting downloaded. I spent around 3 hours for editing, when I click on the download, it is stopping at 49% and not moving further. Please support to download the edited file. I need to submit this video tomorrow for an event.

[default38861410c840wr]

Lo sentimos, se ha producido un error. Vuelve a la pantalla de tus proyectos e intenta abrir el proyecto de página web nuevamente. Si te vuelve a aparecer el error, ponte en contacto con el servicio de asistencia y facilita la siguiente información: URL: https://new.express.adobe.com/webpage/design/urn:aaid:sc:US:29c65466-90d1-4ec7-9ce1-87c7b8d477f5?cat... Error: Cannot read properties of undefined (reading 'image_url')