Unable to download progress bar not moving - July 29-31; August 4-5, 2024

[CORINNE5D6C]

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

[DEANNA39009774zz5a]

I have now also cleared my cach/history and restarted my computer upon starting work for the past two days and I still cannot download two versions I have of this video.

[DEANNA39009774zz5a]

Still not working. I even simply tried creating a video and putting in one, 8 second template. It won't download that as an mp4 either.

[ramelendez]

Today, Wednesday, August 7, the problem continues.

[default39065886ync1qg]

Hi,

I am still getting the same problem on both the mobile app and the web version. Have cleared cookies and cache but no success. 
Any solution greatly appreciated, thanks. 

[mark_7795]

Im having the same issue, ive tried two different laptops, wifi and har wired, ive tried download, share on google drive and dropbox, cleared cache, and it will get so far and freeze. Ive even tried the app on my phone and thats the same.

Whats going on!

[ramelendez]

I couldn't download long videos (1 hour) in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription as you can see at: https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

[ramelendez]

I couldn't download long videos in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription as you can see at: https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

[ramelendez]

I couldn't download long videos in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription: https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

[ramelendez]

I couldn't download long videos (1 hour) in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription : https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

[Keith27006772q9bp]

Why have a video option then? 1 hour video, sure. But, what about something that's 10 seconds and could easily be created in experience. It's not really solution and Adobe needs to figure the video stuff out. I'm creating short videos in Canva. Adobe, please figure this out. 

[Diana35040071qr2w]

Still the same issue here. 8/20/24.  Cleared cache, history, rebooted computer. Still cannot download 

[Karen L Plamer]

Download stops at 90%. This is an assignment. Not good at all.

[kelly_9268]

Tried the solution below and still nothing working

[thomasw62172113]

Still a problem in 2025 its my fault for not using canva for the job.

[Amitej S]

Hey @thomasw62172113, Can you please specify and provide more details for the issue with the Adobe Express app? Also, let us know if you're using the webapp or the mobile app. 

 Best!

Amitej

[Breezypro_Tv1699]

So sad still the same problem appears  again and again.

It has costed me to stay and wait for download to even start.

 

[Amitej S]

Hey @Breezypro_Tv1699, Can you please specify which format are you trying to export the project in? since when is this happening for you? Does it happen with all your projects or its just this specific one? Have you tried downloading in different formats? Also ,can you try downloading once from the desktop web browser to see if the issue is with the project or not. 

Please share your observations with us!

Thanks!

Amitej 

[Keith27006772q9bp]

I don't understand why this issue still persists. I haven't been able to download video for more than a year. I get the same pop-up as everyone else, or usually, (download failed). I can't use Express for video anymore. I work for Fujifilm and all my colleagues in my department can't use that functioneither, we have to use Canva. I've even chatted with an Express rep named Bryson Fairchild who said he'd talk to people.  If we want to do quick video pieces, without using Premiere, we go to Canva. 

[Abhi.G @ ADBE]

Hi @Keith27006772q9bp 

Sorry to hear you and your colleagues have been running into this issue for such a long time. I checked your logs and it seems that the request isn't making it to our servers, which suggests a network issue.

Do you access to another network, just to try it out? If it turns out that download succeeds when you are connected to another network, you might want to check this: https://helpx.adobe.com/enterprise/kb/network-endpoints.html (or forward it to the network admins, if it's happening from within your organization's network)

Thanks,

Abhi G

[Betzy Amor To Create]

I arrived to this thread today, May 15, 2025. And I have this problem since yesterday. I will have to throw away the Youtube video I created because Adobe Express is "stuck" AGAIN.

So frustrating to waste my time using the platform to edit videos. 

[Rakesh_Kushwaha]

 nload sticks here and then nothing happens after this. Please help.