Unable to download progress bar not moving - July 29-31; August 4-5, 2024

[CORINNE5D6C]

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

[default38915016pf5ukd]

Tá dando erro ao confirmar o amigo para editar video

[Apt38900181n85z]

Greetings, I have encountered an issue while trying to export my video project. The video is pending in "Saving...". I cleared the cache for the last 24h, tried from another browser and even from mobile app and got the same result.

[default38910681l0et8m]

The hyperlinks I've attached are not accessible by third party viewers. You're causing me to lose potential jobs 

[Link removed by moderator]

[default38883977fq2dp4]

donwload doesnt start

[Tarun Saini]

Hi 

@default38883977fq2dp4

,

We're sorry to hear about this. Would you mind telling us the file format you're trying to download? Are you getting any error messages? Did you try using another browser to check if that helps?

We're here to help, just need some info.

Regards,

Tarun

[浩平37334613xby7]

他のファイル（動画も含）はダウンロードできますが、こちらのファイルのダウンロードができません。

[Tarun Saini]

Hi 

@浩平37334613xby7

,

We're sorry to hear about this. Could you please let us know the file format you're trying to download? IS it JPEG, PNG or PDF? Are you getting any error messages?

We're here to help, just need some info.

Regards,

Tarun

[default388835614sh5uj]

Al momento de usar la platilla de página web se presentan varios bugs cada vez que se realiza una actividad. Por ejemplo, borro una palabra, se paraliza, borro un punto, se paraliza, subo o bajo por la plantilla, se paraliza y no deja subir imágenes.

[Tarun Saini]

Hi 

@default388835614sh5uj

,

We're sorry to hear about the issue you're seeing. Are you still experiencing this issue? If so, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

Let us know how it goes.

Regards,

Tarun

[Amitej S · Accepted solution]

Hi Everyone!!

We want to inform you all that the outage causing download issues is resolved. You can check the status here: https://status.adobe.com/products/503465.

Try clearing your cache and cookies, then attempt downloading projects in Adobe Express again. Let us know if you continue to experience issues.

Thanks!

Amitej 

[Ashley38256769jg4d]

I'm still having issues downloading my designs as PDFs - stuck at 90%.

[Keith27006772q9bp]

Having issues still. I've erased cookies and cache. I received the following when trying to download any video on Express. 

[Sara390363470qem]

I am having the same issue today. I can't even get it to pop up with the downloading window. I have cleared cache and cookies, tried incognito mode and used safari and chrome. Nothing is working. Please help! 

[Isis Badone]

I'm having the same issues as everyone in the comments. I've tried downloading an MP4, and followed the directions after it wouldn't load - clearing the cache and reloading the browser. Has there been any way to troubleshoot this?

[Zgo 24]

I finished a project/video 15 minutes, and as usual, I clicked the Download. The "Starting download..." window is shown but it's been 0% downloading for over 20 minutes. Does anyone know what is going on? Additionally, Adobe Express's website takes a while to just load. Juarez McMiller

[Tarun Saini]

Hi 

@Zgo 24

,

We're sorry to hear about this. Are you still experiencing this issue? If so, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? You can also try clearing the browser's cache and cookies to see if that helps.

If that doesn't help, if you've recently installed any third-party extension or pop-up blocker on your browser, try disabling it and check if that helps.

Regards,

Tarun

[default38884390cglpuy]

Hice un video y no me permite descargarlo, anteriormente lo había hecho y no tuve problema, pero requerí hacer unas modificaciones y ya no me fue posible descargar.

[irinap12791176]

The download status bar is stuck at 0%!

[default38868702z5cipv]

my videos won't download

[alohamoco]

作成し最後のダウンロードで止まります MP4 で1080(元のサイズ) 0％のまま、ダウンロードを開始しません どうしてでしょうか 教えてください

[default38870139wj6tg3]

ファイルが開いても他のページ以降しない。

[default38870249fuap4k]

保存している幾つかのプロジェクトが全て消えた

[default38871130p4jxcr]

I'dont like and bad apps

[GAR30992929qeh4]

every time i try to upload a video it just says processing failed right after it reaches 50% please fix it asap.

[Nue Leaf Creative]

Files says downloading but it never goes from 0% onwards.