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Sapna238343620zbk
New Participant
June 1, 2025
Question

Unable to openindividual projects in Adobe Express

  • June 1, 2025
  • 3 replies
  • 387 views

I am unable to open my individual projects to edit them. I could it yesterday and everything was fine. 

When I opened Adobe Express today I can see all my projects but when I click on a project to open it says something went wrong. 
I have looked at all the support and done all those things. Such as remove cookies, change firewall to default, private browser etc.

The chat bot kept asking me the same questions and giving me the same answers.

How can things change over night?

I am on Windows 10 Pro and in the process of upgrading to 11 but not this moment I write.

 

Thanks

    3 replies

    D
    dc_work
    Participating Frequently
    June 2, 2025

    Cannot download my project oin australia

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      June 2, 2025

      Hi @dc_work,

       

       

      Thank you for sharing the screenshot. Sorry for the trouble you’re facing with downloading your project.

      Please try reinstalling the app (if using mobile) or clearing your browser cache and switching browsers or using incognito mode (if on desktop). If the problem persists, kindly share the project URL with us.

      We’ve escalated your case to our engineering team and will update you as soon as possible.

      Best regards,


      ^MM

      D
      dc_work
      Participating Frequently
      June 2, 2025

      I'm using the website via Edgae and have cleared my browser cache and then tried again ands get the same error.

       

      I also tried in Firefox and Chrome via incognito mode and get the same error.

      M
      michaelw44456731
      New Participant
      June 2, 2025

      Same issue in Australia, seems to be an outtage

      S
      Sapna238343620zbkAuthor
      New Participant
      June 1, 2025

      This is what it says when  I click on a project to open it. 

      S
      Sapna238343620zbkAuthor
      New Participant
      June 1, 2025

      Okay so now one project is loading without any photos 🙂 Don't tell me all the images are corrupted 🙂 It is so slow I cannot open another to see if those images are loading.

        jeremyjt
        jeremyjt
        New Participant
        June 2, 2025

        Hey, it's not just you - I'm having the exact same problems

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