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M
marlene_1798
Participant
September 1, 2024
Question

Unable to use the Generative Ai feature in Magic School

  • September 1, 2024
  • 1 reply
  • 2020 views

I am using Magic School AI.  I subscribed to it because it has an image generator through Adobe express.  However,  It does not work.  It says that generative AI feature is not available in my account.  I was on chat with an online assistant for more than an hour but it did not work at all.  I went through the instructions on pop up blockers but it did not work.  Anyone who can help, please?

1 reply

J
jasonr97859771
Participant
November 12, 2024

We're having the same issue.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 12, 2024

    Hi 

    @jasonr97859771

     

    Welcome to the community! Could you please check with your administrator first to check for access? If that doesn't help, he can raise a support request to our team.

     

    Regards,

    Tarun

    W
    Wanda29131604byi7
    Participant
    May 1, 2025

    Hi 

    @Wanda29131604byi7

    ,

    Welcome to the community! We're sorry to hear about this. Could you please let us know the make and model of your device? Are you getting any error messages?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun


    Tarun, I am using iPad 9th generation running iOS 18.3.

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