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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
August 24, 2023

Updates for the new Adobe Express as of August'23

  • August 24, 2023
  • 29 replies
  • 9690 views

 

 

Latest Release: Fixes & Enhancements

 

Your feedback matters, and we've been listening. We understand the concerns highlighted in your reviews, and we will continue to work towards improving your experience. We're happy to announce recent updates to the new Adobe Express.

 

 

Latest Updates

 

Move ALL folders and files

 

You can now transition all folders & files to the new Adobe Express without moving files one by one or having to recreate folders. See the steps below.

 

  1. From Home, navigate to Your Stuff.
  2. Select "Access files" on the blue tile - this will take you to the folder organizer where your old files & folders live.
  3. Select the "Move all folders and files" option from the right corner.
  4. Select "Move for desktop" on notification.

 

To move an individual file, hover over the file and select "Move file" then select "Convert for desktop" on notification.

 

 

Note: The files & folders will be moved and no longer available to open or edit in the mobile app. Cross-platform editing will return when the all-new version of Adobe Express comes to mobile.

 

Webpage conversion

 

Did your webpage not convert properly to the new Adobe Express? Here are the steps to reconvert webpage files.

 

  1. Go to Your Stuff, then select & delete webpage files that didn't convert properly. Do not delete files in the [Originals] folder.
  2. Navigate to the [Originals] folder and select the original webpage file you want to reconvert.
  3. Select "Open converted file" from the "File already converted" message.

 

The reconverted files will be saved in the [Originals] folder.

Known Issues & Workarounds
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Can't find files after migration.

Please contact Adobe Virtual Assistant so we can help you find your files.

 

Organized folders are missing.

To restore the old folder structure, visit https://new.express.adobe.com/restore-folders from a new browser. 

 

If files & folders have already been migrated, the 'Folders' hierarchy will remain as it was in the previous version.

 

Missing collage/layout, circular text, and lightroom integration.

Coming soon! We are actively working to restore these features.

 

There's a workaround you can try for the Circular Text feature. You can make the curved text on your mobile device & then bring it to the webapp project. Remember, once you switch to Adobe Express webapp, you will not be able to edit the curved text anymore as it will be an independent asset.

 

Unable to download a video created in an older version of Adobe Express.

Older videos, especially from Spark, are taking longer to download. To ensure your videos download completely, please do not refresh the webpage until the download is complete.

Useful links

 

  • FAQ: Get answers to common questions about Adobe Express.
  • Known Issues: Stay up-to-date with Adobe Express's known issues and workarounds.
  • Report abuse: Report offensive content or abuse within Adobe Express.
  • System requirements: Find the minimum technical specifications to use Adobe Express.
  • Discord: Join the Adobe Express Discord server to connect with others, get creative feedback, and share resources!
  • UserVoice: How can we improve Adobe Express? Share your thoughts and ideas in UserVoice.

 

 

Hey community! Upvote if this post was helpful, and leave a comment to join the conversation.

 

 

 

      This topic has been closed for replies.

      29 replies

      Show previous replies
      azanovcom
      azanovcom
      Participant
      August 29, 2023

      Hello Adobe team,

      I'm saddened to say that the new version of Express/Spark is quite disappointing. Many functions are not working, the entire layout has changed, files are missing, and editing old files has become a challenge due to the system's erratic behavior. It's difficult to easily adjust text, frames, fonts, collages, and other elements.

      This situation is disheartening and confusing. It seems like a better option might be to cancel my subscription and return to Canva, which still offers their old, functional features.

      If there's a possibility of retaining the old version and allowing users to switch back from the new version to the previous one, please let me know.

      Thank you.

        I
        itsjustjallo
        Participant
        August 27, 2023
         
        Hi Adobe™, I've been recently finding it really hard adjusting to the new Updates with you're Adobe express app. I've been using it for almost 2 years now and the new updates made it all very confusing, and its also much harder to understand and figure things out, and as a howl is just making things harder, I use it on a daily bases, whether it is for school or for fun, its an important app to me. my issues are the new layout, and you made some previously free fonts and features a premium feature! during the update a lot of my projects glitched and are now a complete mess, and since its a lot harder to use it now, everything is just falling apart! I'm trying to get use to it, But the change is just a bit to much for me. the main problem though is that everything docent work right, most projects I've made are all weird, some fonts are different sizes, all spread out, layers are in random orders. I wouldn't you all to do much about this as I am just one person but there wisent any real need to update express, photo shop and all that have been basically untouched in terms of re designed and adobe express not much different, Hope all is well - Zach Bidwell


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          J
          Jorge Pablo31905388fv0f
          Participant
          August 26, 2023

          when are we getting the layout tools back?

           

            S
            Saul22601443frm9
            Known Participant
            August 26, 2023

            So instead of just putting in new features. They've created a whole new site. Lots of missing features. No reason why my stuff have to be converted. It should just work.

              S
              scarng
              Participant
              August 25, 2023

              How do I download all my content (perferably in PDF) and cancel my subscription?

                S
                scarng
                Participant
                August 25, 2023

                Seems I can't download as PDF in the "new.express.adobe" - geez how many which ways can you screw your customer base.

                 

                  S
                  scarng
                  Participant
                  August 25, 2023

                  Oh wait you have to convert the content, which in some cases screws the original design, before you can download as PDF.

                  J
                  Jonathan23847855mqzw
                  Participant
                  August 25, 2023

                  Hello! Is there a way to upload brand elements (fonts/colors) to an express webpage? Or do you have a timeline when that feature will be available again? Thank you! 

                    Amitej S
                    Community Manager
                    Amitej SCommunity ManagerAuthor
                    Community Manager
                    August 25, 2023

                    Hey @Jonathan23847855mqzw, 

                    Adding brands to Express webpages is one of the top feature requests and is currently being reviewed by our product team. You can find that information & updates about it here: https://adobeexpress.uservoice.com/forums/951181-adobe-express?query=webpage%20brands. Also, I recommend you add your vote and comments to it to inform our product team about it.

                     

                    Best,

                    Amitej

                    M
                    Mati5C1F
                    Participant
                    August 25, 2023

                    Schedule missing everything from the old version! Basics, Video Post to Instagram, Duplicate! Just place them side by side and i becomes apparent that the new version is quite useless (at this point its even useless to ask "whats missing in particular" -> go use the product yourself). Again, devs, management or the intern, whoever got the bright idea to reroll and start over, please use the product yourself and try not to quit afterwards (my heart is with all the Marketing Managers who dodged Canva and used this).

                      Andy Lambert
                      Community Manager
                      Andy LambertCommunity Manager
                      Community Manager
                      August 25, 2023

                      Totally understand your comments here, much more is to come! We do use the product extensively internally too, and this video will give you a sense of some of the decisions we took and why this will help create a MUCH better product. https://youtu.be/XFDNZzxtu4Y 

                       

                      That said, you can publish video to Instagram, and you can do do this directly from the editor, which makes it much smoother than before. This media specifications page helps you understand what is possible: https://helpx.adobe.com/uk/express/using/social-media-character-limits-in-scheduler.html 

                       

                      Thanks!Andy
                      R
                      Richard27993089dubd
                      Participating Frequently
                      September 4, 2023

                      Simple question - how can I duplicate a post in the new Adobe Scheduler?

                      Sorry - I really don't like the new look.

                      Regards

                      Richard

                      K
                      kellyk80353586
                      Participant
                      August 25, 2023

                      Are there any updates coming for the social calender? 

                      Andy Lambert
                      Community Manager
                      Andy LambertCommunity Manager
                      Community Manager
                      August 25, 2023

                      This video gives you a perspective on all the new goodness to come. https://youtu.be/XFDNZzxtu4Y 

                       

                       

                      Thanks!Andy
                        M
                        Matthew318870432ykj
                        Participant
                        August 25, 2023

                        We were building a site in Adobe Express pre update and now it appears there are a handful of issues with the application that make it completly nonfunctioning.

                        1. Font libraries are no longer available whihc changed everything that we were using for our project.

                        2. Preview and Presentation options no longer function and only show a blank screen. 

                        3. Publication options menu is no longer part of the application. Basically you can build a site, you add collaborators but you cannot publish a site or use any of the custom URL featurtes that were originally available. 

                        Long story short, the application is not function to publish previously or newly created pages. Are you aware of these bugs and will tehy be fixed soon. 

                          Another-Phil
                          Another-Phil
                          Inspiring
                          August 25, 2023

                          Hi @Matthew318870432ykj - We are aware of the fonts issue and we're actively working on a solution. Webpage presentation and publishing workflows are currently available in the new Adobe Express. This HelpX article has information and steps on how to present and publish webpages. https://helpx.adobe.com/express/using/create-web-page.html 

                          If presenting and publishing a webpage isn't working, please click here to submit a bug.

                           

                          - Phil

                          M
                          Matthew318870432ykj
                          Participant
                          August 25, 2023

                          I will submit a bug as nne of what you sent me is working. None of these options are even avaiable and this project was due to be published early next week, which is very inconvient.

                           

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