When I create a video or GIF and go to download, it gets stuck in an infinite load/preparing to download cycle and never actually downloads. It says "Just a moment... We're exporting your project." I have to cancel the download and am only able to download as a PNG or JPEG. I previously didn't have any issues but this has been happening for a couple of weeks. I've tried logging out and logging back in. I've also tried a private window and switching browsers. Please advise.
Hi @Genia266413690etj, We will check this for you, do not worry. Would you mind checking if you have tried the same steps below: