Where did my Spark projects go?

[potherca]

I've always worked with pleasure in Adobe Spark. Today, when I opened the Web App, all my projects are gone!

The only things that have changed from the last time I logged in (besides Spark now being Express) is that I changed my email address.

Things I've tried thus far:

- Logging out, closing the browser, rebooting, and loggin in again
- Using a private / incognito window.

Both made no difference.

Any help in recovering my projects would be mnuch appreciated. I'd hate to recreate all that lost work. 😢

[Manmeet2016]

Hi Elena, 

Thank you for writing us back. Would you mind resetting the browser once and let's see if that make any difference? 

Thanks

Manmeet

[Elena24776551f9fn]

Hi Manmeet,

I logged out and logged in again, and then after I typed in my password, I could choose between my University account (University where I work provided me with the account) or a personal one, both connected to the same work email address. I chose University account and all the projects were there again...

[Manmeet2016]

Hi Elena, 

That's great. Since you have got all your projects, please let us know if you need further assistance from us. 

Thanks

Manmeet

[April31374650jg9c]

I cannot find my project either.  I have two accounts and one is linked to a school that I have never been employed with so I am confused why that happened.  Here is the project I am trying to access:  https://spark.adobe.com/page/Jlath6Bk9NdMz/.  I cannot find anything I have done with Adobe Spark.

[Angel26547610bct0]

Someone help! I just recently updated the "Adobe Express" app and all my projects are gone. I've used Adobe Spark & now Express for a few years now and this has never happened before. I tried logging out and back in & still didn't work. What can I do??

[Manmeet2016]

Hi Angel, 

Please check if you have the same email/user id under which you had all your projects. Please be informed that your projects are tied to your login method. Here is an example, if you create a project with a Facebook login, then access Adobe Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses. 

Thanks

Manmeet

[jayr75556809]

I found this thread today when trying to determine how to heck to get Spark Page working correctly on my iPad - because Adobe's chat support did nothing for me except to waste an hour of my time. Over the past three days, at different times, I've opened up my PAID version of Spark Page only to find that while the project appear in a list, the only thing that shows when I try to edit them is the title and background photo. Adobe had me delete the app, restart the iPad, and re-download/install it - which works sometimes but not always. (And I could always see the full projects on my iPhone even when I couldn't on the iPad, so it's not my account.) I finally gave up on Adobe when they a) sent me a link to the page to tell me how to create new projects, and b) then said "it must be your internet connection." 

Can anyone from Adobe actually help with this?

Jay Rozgonyi

Fairfield University

[Pallavi33223736drhx]

that is so cool wish I can help!

[Lori33017647wph3]

I can't find my Spark projects listed under my Adobe Creative Cloud login. Here's one of the projects I created that has since been moved to an Adobe Express url: https://express.adobe.com/page/NNhvPv5Q9vaiy/ How can I access my files? 

[coniquaa5242027]

I am also having issues locating the files to previous Spark projects. When I click on the links to the published files there is a 404 error and I can't see them at all under "My Stuff". In "My Stuff" it also doesn't give me the option to see projects created with previous versions. I have the same email address but my organization switched us over to SSO. I've logged in both via "personal" and "organization" and the files aren't under either.