Why why why

[VirtuosoConfections]

Why would you FORCE someone to upgrade their iPhone just to use the Adobe Express app?  It worked yesterday.  
Why can’t we just use the previous app.  I truly just don’t get it and I've worked in tech for over 25 years  Thisnis the ultimate dumb decision. 

Thanks to this stupid decision I can’t post anything affecting my tiny business.  Any thoughts of me ever purchasing Adobe are now gone.

[mahmoud_5524]

Hi @VirtuosoConfections,

I'm sorry to hear you're feeling frustrated — I can understand why this change would be upsetting, especially when it impacts your business. It's never our intention to make things harder for our users, especially those who rely on Adobe Express for their work.

Unfortunately, updates to apps are sometimes necessary for performance improvements and security, but we know this can cause disruption when things don’t go smoothly. While we can't revert the changes made in the latest version, we'd love to hear more about the specific issues you're encountering with Adobe Express on your iPhone.

If you'd be willing to share more about the issue or your device's version, we can investigate possible solutions or workarounds to help you get back up and running. We genuinely value your feedback and want to make things right.

Please let us know how we can assist further.

^MM

[VirtuosoConfections]

My iPhone is a version 7+ with an iOS of 15.8.4 and won’t upgrade any further.  It still works fine and there’s no justification to purchase a new iPhone at this time.

I use Adobe Express to post daily images to Instagram to promote my tiny business.  The latest version was all I currently needed.  Should I need to migrate to a new iPhone as well as for the latest features of Adobe Express I will do so and gladly make the purchase.

But to prevent someone from using the app for no reason but to just upgrade makes no logical sense.  If it for the new features, I don’t need them at this time.

Would it be possible to revert to a version I can use?  Otherwise my hands are tied promoting my business.   I worked in tech for over 25 years so I know this is possible only if Adobe wants to.   Please help as all this does is leaves a sour taste in mouth toward Adobe who I’ve supported and purchased from for the last 25 years.

[chaimaa.7]

Hello @VirtuosoConfections, thank you very much for your message and for being a loyal Adobe customer for all these years. Since the May 12, 2025 update, the Adobe Express mobile app is only compatible with certain devices listed here: https://adobe.ly/4j6TmDF. Unfortunately, your iPhone 7+ running iOS 15.8.4 is no longer supported for the latest app versions. It is not possible to revert to a previous version of the app, as app stores do not allow this for security and maintenance reasons. However, you can still access Adobe Express via the web version on desktop here: https://adobe.ly/43olEnv. If you need assistance or want to explore other options to keep creating content, our Support team is available to help: https://adobe.ly/3EW3xNz. We understand your frustration and will share your feedback with our teams. Thank you again for your understanding and continued trust.

Best,

Chaimaa

[VirtuosoConfections]

Have you even tried using the Desktop Version of Adobe Express or is this message just a support "cut and paste".?

When you go to the link you gave, even on the current iOS, all you get is a Splash Screen and you can't do anything.  If you try on an iOS version prior to iOS 16 all you get is the Adobe logo.

If you're going to offer assistance, please be sure what your,offering actually works. 

[VirtuosoConfections]

The web version of Adobe Express does not work on any version of iOS.
All you get is a splash screen.

Ed Girard
Sent from my iPad

[Amitej S · Accepted solution]

Hey @VirtuosoConfections, As of now, Adobe Express is available for desktop browsers, iOS/Android apps, and Android web only. Since you're accessing the links from an iOS tablet, the splash screen appears. If you try opening the links from a desktop browser, it redirects you to the Adobe Express Webapp.

We understand how frustrating such new changes can be, but rest assured that our team is constantly working on improving the experience, compatibility, and accessibility of the app across all platforms. 

[jovial_penguin3965]

iPads are equivalent to a laptop, functionality-wise. They should not be blocked from basic web-app use. This is very frustrating. 

[mahmoud_5524]

Hi @jovial_penguin3965,

We hear your frustration, and we truly understand how important full functionality is—especially on a powerful device like an iPad. While some features of Adobe Express are currently limited on mobile browsers, we’re continuously working to improve cross-device experiences.

In the meantime, we recommend using the Adobe Express iPad app, which is optimized for tablet use. Still, if you're facing specific limitations, feel free to let us know—we’re here to help and can escalate your feedback to the team.

^MM

[jovial_penguin3965]

Adobe Express no longer works on my iPad Pro. It is not longer supported. That was the entire point of the original poster's post--nothing changed in our devices from one day to the next. Adobe decided to pull support and did not provide a work around in allowing ios users to use the web version of Adobe Express. I am now having issues using Adobe Express on Firefox on my laptop (it is saying that my browser is unsupported but I am using the most recent version of Firefox). I'm beginning to lose trust in Adobe Express as a product and wish I had not started my projects in this program.

[helpful_Charm6678]

The new update/ grade is horrible very user UNFRIENDLY! The text boxes do not stretch the text to fit where you need it, manually putting in the resize option for wide-screen is crap! Oh and when will the app allow for you to use as flip to rotation for android users? I understand you wanted to upgrade things but don't change hothead basic things work. Changing the layout of the home screen and templates by all means. But NOT the whole operation.

[helpful_Charm6678]

How basic things work, that's how you get hothead! 🤣🤣🤣