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Cannot upload reference image

Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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Structure or Style Image: Not letting my upload my own image.

Bug Unresolved
TOPICS
Design , Imaging

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23 Comments
New Here ,
Oct 18, 2023 Oct 18, 2023

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Uploading own reference images does not work anymore. Strange because it worked a few days ago when I tried it.

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Hi @Christine29267592ax4d,

Just tried it. Works fine here.

Here's a resource that may be of help.

https://creativecloud.adobe.com/cc/learn/firefly/web/generate-image-using-reference-image#?locale=en

 

Best

mj

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Não me permite fazer upload de uma imagem minha tanto para estrutura como para estilo. Ao clicar em continuar nada acontece

Screenshot 2024-06-13 at 17.21.44.png

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Hello @billm1114345,

 

If you have rights to the image, you can press "Continuar".  What happens when you press that button?

My best,

    droopy

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New Here ,
Jun 17, 2024 Jun 17, 2024

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크롬 창을 완전히 종료하고 다시 틀어보아도 구조든, 비주얼이든 전혀 참고 이미지가 적용되지 않습니다.

한 두번도 아니고 최근 쓰는 내내 그러네요.

뿐만 아니라 구조에 참고이미지를 적용한 후 비주얼에 적용하려고 하면 또 올라가지 않는 경우도 존재합니다.

아무리 찾아도 이런 부분에 대한 해결책은 보이지 않아 문의드려요.

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New Here ,
Jun 17, 2024 Jun 17, 2024

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In this web photo not aploaded

In this web not works.

 

Bug in the website

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Bug in the photo aploaded page

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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Hello @gopi38104402l2ba,

Thank you for your message. I am sorry you are having this problem. 

Can you please explain a little more? What file is not being uploaded?  A reference image? Are you getting an error?  Please include a screen shot.

Thanks,
    droopy

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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Hello @Kyungji34818501a8t1,

Thank you for your message. I am sorry you are having this problem. 

Can you please attach a copy of your reference image and a screen shot of the generation screen after you generate and it generates images inconsistent with the reference?

 

The most common problems are:

  • using a transparent image. Fill in any transparency with a contrasting colour.
  • using a reference image that is not the same aspect ratio as the generated image. They must be exactly the same. If they are not, take your reference image into generative fill and expand it to the aspect ratio you want in the generated image.
  • colours are not contrasting enough.  Change the colours in the structure image.
  • lines are too thin. The model has trouble following very think lines. If you hand drew the structure reference, make the lines thicker.

 

Thanks,
    droopy

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Explorer ,
Jun 18, 2024 Jun 18, 2024

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Firefly on mobile quit loading structure and style images. Typically I can turn my phone off and wait a few minutes. But no it won't work. I can load the structure and style images that are pre-loaded. We need a way to load our own images in folders so we do t have to do it one at a time.

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Adobe Employee ,
Jun 19, 2024 Jun 19, 2024

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Hi joesmhsrv!

I'm sorry about that. Which mobile device are you using? Can you try changing the browser and see if that helps in loading images?

 

Let us know how it goes. Happy to investigate.

Thanks,

 

KR

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Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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Yes, today it worked, then stopped. I'd to use my on images. 

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Não carrega as referencias e estilos no firefly, já sai entrei denovo e não me permite carregar. 

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New Here ,
Jun 21, 2024 Jun 21, 2024

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It won't accept images now, my images.

 

just says:

About uploading images

Composition reference helps you apply a particular outline and depth to the images you generate. To use this feature, you must have the rights to use any third-party images.

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Não carrega a referência!!!!

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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Could you give more detail to what you're trying to do and what happens? You can include a screenshot. 

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New Here ,
Jun 22, 2024 Jun 22, 2024

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non si carica l'immagine di riferminto da me scelta.

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Community Expert ,
Jun 22, 2024 Jun 22, 2024

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Hello @tatsuikeda,

Thank you for your message. I am sorry you are having this problem. 

 

If you are receiving this message:

droopydog500_0-1719051142696.png

 

It should just be a warning message, not an error. You can click "continue" and it should load the image as a reference. Is it not loading the image after you click "continue" here?  If so, please do a screen recording and share that here.

Thanks,
    droopy

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Adobe Employee ,
Jun 22, 2024 Jun 22, 2024

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Hi there!

Sorry about that. Which device/ browser are you using? Can you try changing the browser and see if that helps?

 

Let us know how it goes.

Thanks,

KR

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Adobe Employee ,
Jun 22, 2024 Jun 22, 2024

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Hi Marcelo38190257u0g3!

Sorry to hear that. Do you see any error messages while uploading the image? Have you already tested after changing the browser?

 

Let us know. Happy to help.

Thanks,

KR

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New Here ,
Jun 24, 2024 Jun 24, 2024

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importation d'images de référence dans firefly devenue subitement impossible !??

Jusqu'à présent je pouvais le faire sans aucun souci... Quelque chose a-t-il changé ?

 

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Community Expert ,
Jun 24, 2024 Jun 24, 2024

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Bonjour @Sylvain37666468x8si,

 

I am sorry you are having this problem. 

 

Nothing has changed, but we have occasionally seen other people have similar problems.

 

Please tell us what operating system and browser you are using. Can you please tell us what error are you receiving?  Can you include a screen shot?  Can you also try another browser as a test and see if it works there?


Bien à vous,
droopy

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New Here ,
Jun 24, 2024 Jun 24, 2024

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LATEST

I created a text myself of business with my logo to use as a structure picture to then change into a neon sign, but I got the message that violates the firefly rules. Why? It's nothing explicit or offensive or racist. It's purely a text. I will attach the text I created so you can see. It's not the first time this happens and it's rather frustrating. Thank you. 

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