P: popup does not close (multiple Firefly Functions)

[NeroTrident]

I am trying to use Adobe Firefly's "text to sound effects" feature, however whenever I open the webpage I am greeted by a popup which explains the usage of generative credits.

The button "Get Started" does not do anything when clicked. This has rendered the "text to sound effects" webapp currently unusable. 

I am running Safari Version 26.0.1 (20622.1.22.118.4) on a Macbook running macOS 15.6.1 (24G90).

I have also tried to utilise the application on Google Chrome version 142.0.7444.176 (Official Build) (arm64), but that is yielding the same results. I have also tried running both of these browsers with the incognito version, but once again, this does not solve the issue.

Any help would be much appreciated.

[Mighty_Zugborg]

I can't click on this Get started button, is it just me? or anyone else facing the same issue?

[manuelmor]

Cuando quiero generar un vector aparece un popup que informa de "Texto a Vector..." y es imposible avanzar porque no funciona el botón de "empezar" ni hay manera de cerrar la ventana.

[Comninellis]

I am experiencing a bug when using the Firefly pages for generating vectors and audio. When I go to each page, a pop-up modal appears which explains what the tool does. In the bottom right, it has a button labeled "Get Started". However, when I click this button, nothing happens. The modal remains in place, and the page remains inaccessible. Other pages, such as the pages for generating images and video, have the same pop-up modal, but when the "Get Started" button is clicked, the pop-up disappears, and the page is usable.

Could this be fixed, please? I am excited to use these new tools, and I imagine this was a simple technical oversight.

Thanks so much. Adobe is a wonderful product! I am so thankful to have so many amazing tools at my fingertips.

[Lorenzo29499528awq9]

video translate page is not working. the pop-up window makes it impossible to work with it, both with chrome and safari, it seems impossible to navigate the page from my computer

[Samarth Syal]

Hi @Lorenzo29499528awq9, 

Thanks for reaching out. Could you share a screenshot of the pop-up you are getting?  If it's "Get Started," you can click on the button, which disappears. 

[Lorenzo29499528awq9]

[image: Screenshot 2025-12-05 alle 14.45.56.png]
Are you suggesting I'm stupid, SamarthS? That speaks a lot about your
intelligence.
The button "introduction" is unclickable, no matter the browser I use. The
rest of the page is not usable because of this problem, as the pop-up stays
on screen and the interface is not usable. There is not even a "get
started" button. I'm reporting your attitude.
Many thanks for not solving anything while suggesting I'm an idiot: what a
great job.

[NeroTrident]

There is a fix - if you press "Esc" on your keyboard then it closes the popup. The button is still broken, however.

[???????_????????4599]

When I go into the sound effects creation function, a pop-up appears that I can't close.

[Kartika Rawat]

Thanks for writing in. Could you share the screen recording, as we're not able to reproduce this issue?

Let us know.

^KR

[???????_????????4599]

Need click ESC...

[droopydog500]

Hi @???????_????????4599,

What OS and browser are you using and what are their versions?

@NeroTrident, if you try Chrome or Microsoft Edge, do you have the same problem.

    droopy

[droopydog500]

Hello @Lorenzo29499528awq9,

No, he definitely was not suggesting that. Can you please tell us what OS and browser you are using and their versions. If you try another browser as a test, does it have the same problem?

    droopy

[droopydog500]

Hi @Comninellis and @manuelmor,

Thanks for your reports. Can you please tell us what OS and browser you are using and their versions? If you try another browser as a test, does it have the same problem?

Thanks,

    droopy

[Comninellis]

I am on Windows 11. I first tested this in Chrome Version 142.0.7444.164 (Official Build) (64-bit). Then I tried it in the most recent version of Microsoft Edge, which had the same error.

The "Esc" key does remove the popup, but the design issue remains a problem.

[Kartika Rawat]

Hi all! Thanks for bringing this to our attention. We're not able to reproduce the issue. Could you please share the subscription/account type? As I'm assuming, if it's affecting a specific type of accounts

Let us know. Happy to investigate the issue.

KR

[NeroTrident]

Hi Kartika, thanks for reaching out. I'm currently not able to reproduce the issue myself anymore, however a fix I found at the time was to press the ESC key. 

My account is a Creative Cloud Pro account for Students. Sorry for not being of any more help. I have not changed anything on my end since I last encountered the issue.