Error message "Something went wrong" in Firefly

[Hi-De-Ho]

1. Firefly Image 3 (preview) on web browser 
2. PC - Windows 11 Enterprise - Version 23H2
3. I enter a text prompt into firefly but all of the customize options are not loading. If I upload a reference image I get an error
4. error message: "Something went wrong"

 

[droopydog500]

@Hi-De-Ho, does this happen every time or just once?  Which browser are you using? Can you please include a screen shot of the whole browser window?  Thanks.

[Hi-De-Ho]

- every time

- same issue on Microsoft Edge and Google Chrome

- also my Illustrator firefly plug-in is not working; the error that I get for Illustrator says that their "network is in high demand" and to try again later but this has been the message that I get for 2 weeks now. 

[droopydog500]

Have you tried logging in and out? I have seen weird errors like this when an authentication token expired.

If that is not it, will probably need some help from an Adobe employee.

[zack_0327]

I'm having the same issue, tried this and didn't help me at all.  For me it's an occasional error in illustrator that says high demand try again later, and then when I try on the firefly website it works for the first attempt then it just repeatedly fails and gives me something went wrong error. Doesn't matter what browser I'm in.  I wish they could fix stuff like this if they're charging the premium price then these things shouldn't be ongoing issues, there could be a consolation of sorts. Free generations is a tender notion, if they actually worked. 

[zack_0327]

To add to this, it only seems to occur after I've input the initial prompt, and I am trying to add techniques, style effects, color and tone settings to the prompt, and attempt again. 

[Lalit38567942zpsl]

I am facing the same issue. Although i got resolved by logging out but still this keeps occuring 

[droopydog500]

Hi @Lalit38567942zpsl,

The most common reason for this seems to be the Windows firewall. Try reseting it to the default settings.

    droopy