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8

Error message "Something went wrong" in Firefly

Community Beginner ,
May 02, 2024 May 02, 2024
  1. Firefly Image 3 (preview) on web browser 
  2. PC - Windows 11 Enterprise - Version 23H2
  3. I enter a text prompt into firefly but all of the customize options are not loading. If I upload a reference image I get an error
  4. error message: "Something went wrong"

Screenshot 2024-05-02 122435.png

Bug Unresolved
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7 Comments
Community Expert ,
May 02, 2024 May 02, 2024

@HeidiLeComte_IGT, does this happen every time or just once?  Which browser are you using? Can you please include a screen shot of the whole browser window?  Thanks.

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Community Beginner ,
May 02, 2024 May 02, 2024

- every time

- same issue on Microsoft Edge and Google Chrome

- also my Illustrator firefly plug-in is not working; the error that I get for Illustrator says that their "network is in high demand" and to try again later but this has been the message that I get for 2 weeks now. 

 

 

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Community Expert ,
May 02, 2024 May 02, 2024

Have you tried logging in and out? I have seen weird errors like this when an authentication token expired.

 

If that is not it, will probably need some help from an Adobe employee.

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New Here ,
Sep 10, 2024 Sep 10, 2024

I'm having the same issue, tried this and didn't help me at all.  For me it's an occasional error in illustrator that says high demand try again later, and then when I try on the firefly website it works for the first attempt then it just repeatedly fails and gives me something went wrong error. Doesn't matter what browser I'm in.  I wish they could fix stuff like this if they're charging the premium price then these things shouldn't be ongoing issues, there could be a consolation of sorts. Free generations is a tender notion, if they actually worked. 

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New Here ,
Sep 10, 2024 Sep 10, 2024

To add to this, it only seems to occur after I've input the initial prompt, and I am trying to add techniques, style effects, color and tone settings to the prompt, and attempt again. 

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New Here ,
Nov 05, 2024 Nov 05, 2024

I am facing the same issue. Although i got resolved by logging out but still this keeps occuring 

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Community Expert ,
Nov 05, 2024 Nov 05, 2024
LATEST

Hi @Lalit38567942zpsl,

 

The most common reason for this seems to be the Windows firewall. Try reseting it to the default settings.

 

    droopy

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