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Issue Accessing Adobe Firefly – URL Bug While Using VPN

New Here ,
May 07, 2025 May 07, 2025

Dear Adobe Firefly Team,

I hope this message finds you well.

I’m writing to report an issue I’ve encountered while trying to access Adobe Firefly. Whenever I see the message "Sorry, your access has been denied," I use a VPN to regain access. However, even after enabling the VPN and reloading the page, the same error message reappears.

To resolve this, I’ve found that I need to manually delete a specific part of the URL (as shown in the attached screenshot) to successfully access the site.

I appreciate your attention to this matter and hope the bug can be fixed soon.

Kind regards,
Hossein

Bug Unresolved
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1 Comment
Community Expert ,
May 07, 2025 May 07, 2025
LATEST

Hello @SirHossein,

 

What country are you located in?

My best,
    droopy

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