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Lapplication adobe firefly n'est plus disponible ?

Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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Bonjour,

 

Je paye un abonnement mensuel pour l'application adobe firefly, mais elle n'est plus disponible depuis 2 jours. Est-ce que c'est normal ?

 

Bell journée,

Luis

Bug Unresolved
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correct answers 1 Correct answer

Community Expert , Apr 02, 2024 Apr 02, 2024

and in addition to what Kevin said, try using a different browser and see if you get the same error.

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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When you say not available, what do you mean?  Can you please include a screen shot?

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Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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Capture d’écran 2024-04-02 à 22.50.44.pngC'est ce qui est afficher sur l'écran en allant sur le site !

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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@luis36458197ldyg no outages have been reported https://status.adobe.com/cloud/creative_cloud#/

have you checked your Firewall/Router/Window Defender settings to make sure Adobe Firefly is not blocked?

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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and in addition to what Kevin said, try using a different browser and see if you get the same error.

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Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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J'ai essayé sur firefox et safari le problème est différent : sur safari une page blanche s'affiche sur firefox ce message.

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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Again - check your firewall/router settings it appears the service is being blocked.

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Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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Merci, en utilisant chrome ça marche effectivement j'ai surement un blocage instalé sur firefox. 

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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ok, great to hear you are able to access Firefly again.

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