P: Blank screen after selection option

[rascaluk]

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

Do I need to wait it out?

Paul

[Hede0101]

 I tried with a new Chrome profile with no extensions installed still getting a black screen.
Tried the exact same thing with Firefox and Opera with a clean install, blank screen in both.
I can assure you it is not related to extensions or addons.

[Tracy.H]

@Hede0101 Can you provide the information in the pinned post to assist us in debugging?

[steveb82882088]

Hio Tracy

the issue was in firefox for me I went to chrome same thing .I stopped all extensions in both and no luck. I then decided to log out of my Adobe products  and account changed my Password  and then logged in went to Firefox and chrome and now firefly works 100% fine maybe you have to log out and change password for you account ? Don't know but it worked for me

Steve

[DjAligator14]

I'm in the main page i choose any tab for generate i get a white page, i choose a image i get white page. Anywhere i press i get a white page.

Tried with chrome and opera i got the same results

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[Joeseph29847900b1wq]

I've now tried this on Edge, Firefox, Chrome all the same results blank white screen I am getting the red error codes similar to what people have posted on the threads this has to be on a adobe server end here that is causing the issues. I'll post if I find any other way meanwhile my iPad running the latest iOS is working just fine.

[EP35]

This is so far my error codes on firefox I've added the URL to the exception privacy list allowing all cookies as well.. but still to no avail.

[Ian2928213208kc]

Under 'Try these out' if I click any of the models I get transfered to blank white screen. Models/UI are not loading.

[anapartiswamy]

We are so excited to see what you think of Adobe Firefly! Below is a list of resources to help you get started with the beta and engage with our team

Check out Adobe Firefly

I got invitation to try out the Adobe Firefly beta. But when I try to open any Generation tool, I only see a blank white screen. 

Merging all similar threads here so the team can access all requests on this issue. Please see the pinned post

[Srikanth298903665qwl]

it just shows a blank page after clicking on generate button

[Nemith29907797xwry]

Whenever I try any of the tools in Adobe Firefly, I am simply met with a blank white page. All my adblockers are off and everything. I got whitelisted to use it after a long wait, and I really want to try it.

Merging all similar threads here so the team can access all requests on this issue. Please see the pinned post

[J E L]

Hi @Nemith29907797xwry, I'm sorry to hear about the problem accessing Firefly Beta. The first page you should see every time you start a new session when you go to https://firefly.adobe.com is this: 

Are you getting past this agreement page, starting a prompt, and then getting a white screen during image generation?

ALSO: Be sure you are using the same email address that received the invitation to login. Your email to log into Firefly Beta needs to be the primary email associated with your Adobe ID, it cannot be the secondary one. You can only access Firefly Beta with a web browser. I'm using Brave browser without any issues so far. Try logging out and back in, clearing your browser cache, and switching to a different browser. Let us know how it's going!

[John29698499g022]

im having the same issue,it works on mobile, the only thing i can see different, is that on my desktop browsers it isn't coming up with the agree popup shown in J E L 's reply

John

[J E L]

@John29698499g022, can you access Firefly Beta with a desktop browser and let us know if you see the User Agreement pop-up? Thanks!

[John29698499g022]

no user agreement popup on chrome or edge on desktop just white screen when i click generate, on android chrome i get user agreement popup and firefly works, im not sure if its an issue with a cookie not being set on desktop because of no user agreement popup causing the white screen?

[Nemith29907797xwry]

@J E L Nope, I'm not getting that. It just comes up with the "Try these out" and "Get inspired" stuff. All I did was click the button on thr Your In! email and logged in (to answer your question, I am logged into my Adobe ID). 

@Tracy.H This is the only thing in the console:

p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web:1     Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bundle.5befcfe7dd5722882a82.min.js:5079 Error loading flags:  TypeError: Failed to fetch
    at bundle.5befcfe7dd5722882a82.min.js:5079:175148
    at u (bundle.5befcfe7dd5722882a82.min.js:5079:168515)
    at Generator.<anonymous> (bundle.5befcfe7dd5722882a82.min.js:5079:169871)
    at Generator.next (bundle.5befcfe7dd5722882a82.min.js:5079:168878)
    at $p (bundle.5befcfe7dd5722882a82.min.js:5079:174525)
    at a (bundle.5befcfe7dd5722882a82.min.js:5079:175427)
    at bundle.5befcfe7dd5722882a82.min.js:5079:175488
    at new Promise (<anonymous>)
    at Np (bundle.5befcfe7dd5722882a82.min.js:5079:175367)
    at Np (bundle.5befcfe7dd5722882a82.min.js:5079:175505)

Hope you guys can help!

[Nemith29907797xwry]

@J E L Nope, nothing like that comes up. It just goes straight to the "Try these out:" in the main page of firefly.adobe.com. I signed out and logged in, cleared my browser data and cookies, nothing worked. When I press th blue button on Text to Image, it goes to that blank white screen I showed you earlier. Like you asked, I checked which account I was logged in as, and it is my primary account and Adobe ID. 

@Tracy.H Here is the only thing in my console tab:

p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web:1     Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bundle.5befcfe7dd5722882a82.min.js:5079 Error loading flags:  TypeError: Failed to fetch
    at bundle.5befcfe7dd5722882a82.min.js:5079:175148
    at u (bundle.5befcfe7dd5722882a82.min.js:5079:168515)
    at Generator.<anonymous> (bundle.5befcfe7dd5722882a82.min.js:5079:169871)
    at Generator.next (bundle.5befcfe7dd5722882a82.min.js:5079:168878)
    at $p (bundle.5befcfe7dd5722882a82.min.js:5079:174525)
    at a (bundle.5befcfe7dd5722882a82.min.js:5079:175427)
    at bundle.5befcfe7dd5722882a82.min.js:5079:175488
    at new Promise (<anonymous>)
    at Np (bundle.5befcfe7dd5722882a82.min.js:5079:175367)
    at Np (bundle.5befcfe7dd5722882a82.min.js:5079:175505)

Hope you guys can sort this out!

[J E L]

@John29698499g022, are you still having the same trouble today?

[John29698499g022]

i've tried it on edge and firefox on another computer and it works, its just my main computer all browsers have the same issue, chrome, edge and firefox so i assume my issue is external to any particular browser

[John29698499g022]

i managed to get it working on this pc, im not sure what made it work, i did a system restore back a couple of days and changed my dns setting on my network adapter to point towards my router, but it seems to be working now, so i don't think my issue was browser based, maybe a dns issue

John

[AllenCM22]

When I click any of the 3 Generate options it just directs me to a BLANK page. Nothing loading. I was invited to Firefly 2 days ago. 

Merging all similar threads here so the team can access all requests on this issue. Please see the pinned posts

[Gian299780079z1q]

The same problem is happening with me, the print from the developers tab in the firefox browser.

[ersoyymz]

all same. blank browser page since weeks!

[curious_dancer5CCC]

I'm having issues loading the app. I've run it on 3 different browsers, and none of them load the app. Just a blank screen

Text Effects

Text to Image

Generative Fill

Any support would be greatly appreciated.

Merging all similar threads here so the team can access all requests on this issue. Please see pinned posts

[Jonathan29806070n80k]

I cant acess in my pc

Merging all similar threads here so we can keep the community updated on this bug.

[create300329023yo2]

i can't use firefly, when open link it occurred white sereeen.

Merging all similar threads here so we can keep the community updated on this bug.