P: Blank screen after selection option

[rascaluk]

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

Do I need to wait it out?

Paul

[alvaro24007624y3nt]

firefly tools doesn't work when you try to open them. the web doesn't load

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[Wim30204503rfe2]

explore firefly page does not work - blank page

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[Cihan27623319u9rf]

No matter what feature I click on in adobe firefly, a white page appears.

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[KukuLeta]

As @Shikhar Bansal suggested the issue is definitely about the firewall options. 

Everyone having a problem should try this.

[Tracy.H]

Thank you @Shikhar Bansal for the firewall update. To help us further investigate, if you are experiencing the blank screen issue, please let us know what security software you are using and provide a screenshot of your firewall settings. If preferred, you can DM the screenshot to me.

[Luca Finotto21975383fvi1]

white screen after login

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[jane-e]

white screen after login

By @Luca Finotto21975383fvi1

To clarify, are you seeing a white screen when going to the Firefly website? 

https://firefly.adobe.com/

Can you show a screenshot?

Jane

[Taha26587883vqjz]

how di i do this

[Akshat Raj30154535gtgr]

so ive been having this issue since i started using adobe firefly and i dont have any idea why its happening so but the issue is that whenever i try to accsess adobe fireflys any tool in chrome in my pc the webpage just doesnt load and just becomes a white screen but when i try to use it in my mobile with chrome it just works fine i would really appreciate if you guys fix this as its very annoying to constantly use it in my mobile phone and not being able to use it in my pc thank you.

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[Anfaal46]

i am also experiencing the same issue, it works fine on android but not on windows.

[Md Mamun Mia]

Nothing showing when i press Generate' in this website!

[Dr. Omega]

I get the same results.  No matter what I do to the image, it never makes any changes and says it failed to generate.

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[SHRI_1]

Ive opened the site for almost 10 minutes and still its not loading

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[Serban Daniel]

same

[N30257677an4l]

webpage not responsive just a blank page after login

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[Souto228304001926j3n]

can you help me solve a problem? when i click on generate image on the adobe firefly website it gets the whole white screen. how do i resolve this?

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[harjobandeep29555741u34g]

unable to accsess adobe firefly pages getting this error plz resolve it

bundle.4c1d62ffcc949c48e197.min.js:5079 GET https://p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true net::ERR_NETWORK_ACCESS_DENIED

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[Konnichi30461507ripw]

It is my first time to try this application but I can't access the adobe firefly, whenever I hit the generate it just show white background. Im using microsoft edge browser.

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[harjobandeep29555741u34g]

yea sure

[Shion Kado]

After selecting text to image, nothing appears and I can't operate. Please suggest a solution or improve it.

[Giorgia3057134497nq]

I have a problem (sorry for my basic english, i'm Italian girl), when i click generate, the next page it is all white and i can't go on generate...

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[Cagan30573365xcn2]

i cant open it when i try to open it makes a blank screen

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[Henrik Heigl]

Hi,

can you try perhaps another browser or clear the Browser cache and try it again? Hope that helps.

[雪儿30424623eh2t]

We have the same bug，you are not alone.

[Reischenbeck]

Whenever i want to use the text effect tool in firefly it wont load the site.

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