P: Can not see mouse using gen fill (Surface Pro)

[Douglas31189292my7z]

I can not navigate when using gen fill because when i place mouse over image, the mouse dissapears.  This has been happening for a long time now and can not find a fix.

[Kari321914155bg2]

Still having this issue also.  Using a Surface pro on chrome browser (most current version)

[Douglas31189292my7z]

Wanted to updat that I have discovered I can use all the features in Express with no issue like gen fill, etc.  So it seems it is strictly an issue for me with Firefly.

[KatarinaJovanovic]

Per users report this issue is kept on persisting 

They are using windows 11 home 22621.2361 64 on the Chrom browser Version 117.0.5938.150 (Official Build) (64-bit)

Is there a info of wheather this will be resolved any soon?

Thanks

[CMass]

@KatarinaJovanovic We haven't seen many reports of this recently. Are you having this issue as well? 

Can you both share what troubleshooting steps you've tried to fix this? As well as what device/browser version (if you haven't already). Can you share a video of the issue to? Thank you!

[KatarinaJovanovic]

Hey, @CMass thanks for a brief replay. We are not using the same system update. I am on win.10 Pro and its working at my end. I was just including the details of the concerned user, while trying to help them out. 

 I will notify them in case they miss the replay

[Douglas31189292my7z]

Thanks for reply.  I am using MS Edge Version 117.0.2045.60 (Official build) (64-bit) and I also tried Chrome Version 117.0.5938.150 (Official Build) (64-bit).  I have done following to try to fix: cleared browser cache, hard reset of browsers and rebooting laptop.  I attached my system info and providing link to a video of my screen since a screenshot can not really be done to prove my pointer disapeers.  I moved the mouse in the video to show it disapeered once i moved to image area of screen then it reapeered when moved to a button. Adobe Firefly and 14 more pages - Doogz - Microsoft​ Edge (gyazo.com)

[CMass]

See what you got right; there is a missing cursor. @Douglas31189292my7z Thank you for the video! @KatarinaJovanovic  Thank you both for the information. This is super helpful. I'm going to add this to a ticket. Stay tuned!  I've also included a cat gif as a thank you. For you help! 

[CMass]

If you're seeing this issue as well, please share what device & browser you're using. 

[Douglas31189292my7z]

Just checking in to see if any findings were made in investigating the issue.

[H.Hall]

still doesnt work for me. I have a surface pro

[H.Hall]

same here. Surface pro on chrome.

[H.Hall]

I am using a microsoft surface pro with chrome. This issue seems to have been reported by other users with no fix yet. Is there one in the works?

[CoreyDotCom]

Can one of you experiencing this issue, please visit this site (with the mouse active) and post a screenshot of the results? https://patrickhlauke.github.io/touch/pointer-hover-any-pointer-any-hover/

[Steve33636093bf30]

In firefly, when I load an image to the generative fill tool, I cannot see my cursor on the page to know where to put the indication to add or remove elements. 

[CMass]

@Douglas31189292my7z @H.Hall @KatarinaJovanovic @Steve33636093bf30 Please see this comment and share your experience. Please tag me or @CoreyDotCom 

[CMass]

This issue has been fixed. Please let us know if you're still running into any issues. You may need to perform a hard refresh on your browser to see the changes. Ctrl(Cmd) + Shift + R