"Something went wrong, Please try again later" while generating images/videos (Ray3)

[Talip Aytac]

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do?

version - firefly image 4.0

platform - tahoma 26.01

[Samarth Syal]

Hi @Talip Aytac,

That's strange. Can you check on any other browser? This seems to be a syncing issue. Could you also check your internet connection.

Thanks,

[thomas_schwenke]

Hi, yes, this seems to be true. I did not try another browser, but I can download the video. So, thanks!

[RS Merrifield]

It is still happening. i am referencing IMAGE generation. It is with EVERY SINGL ATTEMPT, not just after a while. The only way I can find to work around the MAJOR BUG is to go to my history, choose anything, then put in my new prompt and parameters. And then, after a few working generations it devolves into "something went wrong" with every attempt. My cache is cleared, I am using Google chrome on a Windows 10 computer. Kartika said they were aware of the problem and working on it over a week ago. Nothing has changed. Firefly is broken, (but still charging me).

[nico_4903]

I had the same issue, I created videos with Luma Ray, they all failed and it used up all my credits. I wont be buying more credits so Adobe is probably loosing a lot of money due to this and not refunding credits, no guarentee that if the video generation fails that you wouyld get your credits back like on other platforms.

[Thodoris257926724il7]

Something went wrong

Please try again later.

Every time consumes 2.250 credits with no results !!!!

[VoiceOver Syvun]

I generated a video in Ray3 HDR, but it won't play. There's no cover art or timing. It ate up 1,875 credits.

[Kartika Rawat]

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

Let us know if you have any questions,

Thanks,
^KR

[Kartika Rawat]

Hi VoiceOver Syvun!
I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

Let us know if this helps.

^KR

[Nicola_Vianello8102]

Hi, i'm trying to generate a video from image with Ray3 AI. The app report an issue and nothing is generated but my credits get down anyway. I spent 625 credits for 2 times without a result. Can you readd my this credits? thank you in advance.

[Kartika Rawat]

Hi Nicola_Vianello8102!

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

Thanks,
^KR

[city_walker6910]

I am also having the same problem that happens all the time.  Having contacted the staff, but it seems that they didn't really know how to resolve the issue.  

[Ari83629]

This still hasn't been fixed.

[Kartika Rawat]

Hi Ari83629!

Thanks for writing in. This issue has been fixed. Could you share more details on what's happening? On what date did you get the problem?

Let us know.

^KR

[dhanunjay_chintarao3120]

Is this issue still not resolved? Iam also getting same error when i add an image to frame and try to generate video

[Geophysicus Rex]

We have tried several doferent types of video - all with the same result