Sorry, your access has been denied How to April 10, 2023

[brucel46337053]

I'm getting this error when I log in: Sorry, your access has been denied. You are ineligible to use this product or service due to the Service Eligibility Requirements.

I got the welcome email.

How do I fix this?

[Tracy.H]

Thank you for reaching out. You must be 18+ yrs old to access Firefly.

[brucel46337053]

I am 18+ 

[Tracy.H]

Please check the birthdate on your account. Thank you.

[brucel46337053]

How? It doesn't give me the option. 

[Tracy.H]

I believe you are working with someone on our customer support team so I will let them continue to handle your request in a private forum.

[brucel46337053]

I haven't received any email from the customer service support