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I'm getting this error when I log in: Sorry, your access has been denied. You are ineligible to use this product or service due to the Service Eligibility Requirements.
I got the welcome email.
How do I fix this?
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Thank you for reaching out. You must be 18+ yrs old to access Firefly.
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I am 18+
Please check the birthdate on your account. Thank you.
How? It doesn't give me the option.
I believe you are working with someone on our customer support team so I will let them continue to handle your request in a private forum.
I haven't received any email from the customer service support
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