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Sorry, your access has been denied How to April 10, 2023

Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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I'm getting this error when I log in: Sorry, your access has been denied. You are ineligible to use this product or service due to the Service Eligibility Requirements.

I got the welcome email.

 

How do I fix this?

brucel46337053_0-1681840146598.png

 

Bug Unresolved

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6 Comments
Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Thank you for reaching out. You must be 18+ yrs old to access Firefly.

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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I am 18+ 

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Please check the birthdate on your account. Thank you.

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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How? It doesn't give me the option. 

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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I believe you are working with someone on our customer support team so I will let them continue to handle your request in a private forum.

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Community Beginner ,
Apr 19, 2023 Apr 19, 2023

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I haven't received any email from the customer service support 

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