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Answered

Blank Screen: Can't access page of Adobe Firefly

Forum|Forum|2 years ago
August 24, 2023
10 replies
21246 views

I can't access the feature page of Adobe Firefly. I already tried to create a new account and log in with it but it still shows the whole blank page. When I use a VPN, I can access the page but not on my home internet. I can the access page via other devices on the same Wi-Fi connection. I attached the screenshot that includes the page and developer console. It's not a browser issue because I tried 3 different browsers. Chrome, Edge, and Firefox.

Country: India

Help me out here.

Correct answer Giuseppe33382146r3ql

I solved the problem by restoring the default firewall settings. Thanks! 🙂

IntsSed

Known Participant

Hello!
Same issue! Also no access to account, plans and payments Windows 11, Google chrome.
For me solved, for now, turn off private network protection in Windows Firewall, look image below.

D

DaviRosa

Participant

I'm having the same issue for months!

droopydog500

Community Expert

Hello @DaviRosa,

Thank you for your message. I am sorry you are having this problem.

Please try restoring the windows firewall settings to the default and see if that fixes the problem.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

A

AralieR

Participant

Hi there,

It's been a few days since my coworkers and I doesn't have access to generative AI in Photoshop. Adobe Firefly website doesn't work either. When we try to use the generative function in Photoshop, a pop up message appears to tell us that we're not connected to Internet. Except we do.

Do someone already have this kind of problem ? How can we regain access to all of it ?

Thanks ! (Sorry for my bad English)

droopydog500

Community Expert

Hello @AralieR,

Thank you for your message. I am sorry you are having this problem.

Are you using Windows? Some users have reported similar problems and it was traced to the Windows firewall. They reset the firewall back to the default settings and Photoshop worked again. Can you check this?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

E

Ezekiel381709050kbt

Participant

Kartika Rawat

Community Manager

Hi Ezekiel381709050kbt!

Sorry about that. Are you still getting an issue? If so, can you try changing the browser and see if that helps?

Let us know how it goes.

Thanks,

KR

E

Ezekiel381709050kbt

Participant

I only use chrome

S

Sincerely L

Participant

When i click on the regenerate option on the homepage, i will be send to a dark page. I can't make new images anymore. Is there a bug?

droopydog500

Community Expert

Hello @Sincerely L,

Thank you for your message. I am sorry you are having this problem.

Could you please include a screen shot? Are you using Windows? If you use a different browser or computer or mobile device, does it work there?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

N

Nikolay34857812b6x3

Participant

The AI page is not loading, there is no information in the account. All this is on my PC, the site loads from the phone. On a PC, I tried from different browsers and different accounts in Windows. In Photoshop, the AI function says, there is no connection to the Internet. How to solve this problem?

droopydog500

Community Expert

Hello @Nikolay34857812b6x3,

Thank you for your message. I am sorry you are having this problem.

People who have reported this problem frequently trace it back to the windows firewall. Try restoring the windows firewall to the default and see if that fixes the problem.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

G

Giuseppe33382146r3ql

Participant

Adobe Firefly doesn't work on Chrome and Firefox browsers, command prompt does not appear. I even tried to reinstall them, but nothing to do... 😞

@mj

Community Expert

Ciao @Giuseppe33382146r3ql ,

Try accessing Firefly in Incognito mode using this link https://firefly.adobe.com/

Happy making

mj

iMSD

A

Alessandro33264870915p

Participant

I cannot write the prompt cause I not see any textbox in the page: https://firefly.adobe.com/

Tried to cancel cache and cookie but I still can't write my prompt anywhere, why?

A

Alessandro33264870915p

Participant

SOLVED: go to your windows firewall setting and restore it to default. It works

M

Mystic Wizard

Participant

Hello,
I've been using Firefly since quite some time from the beta stage. However, it seems that there's some issue with my access or the website from past few days.
The Firefly home page has the entire top section missing. And when I click a button like generative fill, it shows me an animated GIF and does not allow me to use the tool itself. I still have credits left from the trial account after firefly went out of beta.
I've tried signing in/out and tried different browsers as well. Still, nothing seems to work as of now. Could someone please help me out with this?

CMass

Community Manager

Does this happen on just this device? Are you able to use any of the modules? Can you also try a hard refresh on your browser? Ctrl(Cmd) + Shift + R

A

AyushRajgorAuthor

Inspiring

It's weird but I don't why by resetting the firewall on Windows. it works. Now I can access the webpage.

Windows 11

windows security -> Firewall & network protection -> Restore firewalls to default
It opens the control panel and selects Restore defaults.

CMass

Community Manager

Awesome! Thank you for confirming it was your firewall. I was just about to move your post here: Blank screen after selection option

A

AyushRajgorAuthor

Inspiring

Actually, I didn't realize that this query had already been raised. so created a separate issue. but I already mentioned my problem there. you can check the latest reply/post.

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