Blank screen on generation page [merged thread]

[Katharina20323107ryuw]

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

[SamarthS]

Hi @Dominika33602246twkv!

Thank you for your message.  I think this thread might address the issue you are having.
Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser? If that does not work, please tell us the OS and browser you are using and their version numbers

Thanks 

merged thread

[Daniel Joynes]

When I click the generator or try to look at past images generated it just goes to a blank screen and nothing happens. i can go to the gallery and look at file but when i try to see any images it just goes blank. 

It worked fine 20 minutes ago and then just stopped working.

[SamarthS]

Hi @Daniel Joynes,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us the OS and browser you are using.

[Maxbdj]

Non riesco a generare immagini da testo ad immagine con Adobe Firefly.

Ho anche disattivato il firewall ma non vedo niente pagina bianca senza la possibilità di generare.

Qualcuno può aiutarmi?

Grazie.

[droopydog500]

Hi @Maxbdj,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[Silvio Locatelli]

nao consigo criar nenhuma imagem, sempre que add o prompt ele leva para uma folha em branco com opção galeria/gerar

[droopydog500]

Hi @Silvio Locatelli,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[AI-0338]

어도비 구독을 진행 중이고, 와이파이가 정상 작동함에도 어도비 파이어 플라이가 작동하지 않습니다. 새로고침을 눌러도 같은 화면이고요. 파이어플라이를 처음 들어왔을 때 프롬포트를 작성하고나면 저 화면에서 바뀌지 않고, 더 이상 프롬포트를 입력할 수도, 이미지가 생성되지도 않습니다. 이 버그가 몇주 혹은 1달 이상 진행된 것 같습니다. 처음에는 와이파이 문제인가 했지만 모든 와이파이에서 이러한 현상을 보이고 작동되지 않아서 좋은 이미지를 만들어주는 파이어 플라이를 사용할 수 없었습니다. 결국 퀄리티가 높지 않은 다른 사이트들을 사용해야했던 일을 생각하면 너무 슬픕니다. 빠른 시간 안에 버그가 고쳐졌으면 좋겠네요...

[droopydog500]

Hello @AI-0338,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[Joseemcee]

Al entrar en la URL https://firefly.adobe.com/generate/image

Se queda pillado pensando, no es tema de internet, ni tema de un bad login, se mantiene en el tiempo.

Mi hermana tiene otra cuenta universitaria y también le da el mismo problema.

Quedamos a la espera de una solución. Gracias de antemano.

[droopydog500]

Hello @Joseemcee,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[juan manuel mileo 6674]

Se queda en esta pagina y no avanza

[droopydog500]

Hi @juan manuel mileo 6674,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[oliiiii]

Lorsque je clique sur un exemple pour générer les vidéos j'ai un écran noir et rien ne se passe.

[droopydog500]

Hello @oliiiii,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[José Carlos Arróniz]

Llevo hace tiempo que no veo, y no puedo generar imágenes en Adobe Firefly y eso que llevo años pagando la suscripción al pack completo Creative Cloud

[Jubilant_Rose0067]

 생성하기 누르면 이상태로 더 이상 진행이 안됩니다.

[droopydog500]

Hello @Jubilant_Rose0067,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[Dewanshi36098313hz8u]

[droopydog500]

Hello @Dewanshi36098313hz8u,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[Tiziana_Mokita]

nonostante il mio abbonamento e i mie crediti adobe firefly non mi genera le immagini in ai, io scrivo un prompt e si apre una pagina tutta bianca senza nulla

anche adesso ho inserito questo prompt: crea un immagine ravvicinata di un corridore visto frontalmente quando supera il nastro del traguardo 

e come potete vedere dall'allegato il risultato è una pagina completamente bianca

[Kevin Stohlmeyer]

@Tiziana_Mokita what browser and version are you using? Do you have pop up blockers enabled?

[Tiziana_Mokita]

utilizzo chrome, come faccio a vedere se ho il blocco dei pop-up? fino a poco tempo fa funzionava tutto poi di colpo ha smesso

[Kartika Rawat]

Hi Tiziana_Mokita!

Sorry about the issue. Could you try some steps mentioned here? https://adobe.ly/3ZS51PY

Let us know.

Thanks, 

^KR

moved to discussions

[perfect_society2560]

クレジットは残っているのですが、画像の生成をしようとすると添付の画面から動きません。