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Kai35558865jedf
Participant
July 10, 2025
Question

Cant generate video

  • July 10, 2025
  • 1 reply
  • 134 views

This is all that i get to do on the video generation page,  cant get rid of the video.

How do i get to generate anything?  Have credits 

    1 reply

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    July 10, 2025

    Hello @Kai35558865jedf,

    Thank you for your message. When you say you have credits, do you also have a premium plan? Video generation requires a premium plan, such as a Firefly premium plan or Creative Cloud Pro for individual plan users.

     

    Are you an enterprise customer or on an individual plan?

     

    If enterprise, please see this thread for instructions on reaching out to your local Adobe administrator: P: Firefly Video access restricted (Enterprise/Teams).

     

    If on an individual plan, please see the pinned reply in this thread for more information: P: Plan error in generating video

     

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)
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