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dont have access to firefly

New Here ,
Apr 26, 2024 Apr 26, 2024

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for the last 3 months or so, I have had access to Firefly using my university's adobe account thru my university, but now it says that I do not have access to Firefly. do something change ? Thank you

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Desktop , Imaging

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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Do you have access to other Adobe CC tools like Photoshop? 

Do you have the Adobe CC desktop app? If so, I would suggest logging in through that. If you can see your other Adobe CC tools still available, click on Firefly in that app and see if it works. If you are unable to access the Adobe CC desktop app, you should contact someone at your university (IT or otehr support) to check what's happened with your access.

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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The university might also have turned it off.

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Yeah, start with your IT desk and work up from there.

 

hth

mj

iMSD

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